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“very accommodating” 4 of 5 stars
Review of BEST WESTERN Ocean Reef Suites

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BEST WESTERN Ocean Reef Suites
2.0 of 5 Hotel   |   107 S Virginia Dare Trail, Kill Devil Hills, NC 27948   |  
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Ranked #3 of 19 Hotels in Kill Devil Hills
Certificate of Excellence
Windsor, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“very accommodating”
4 of 5 stars Reviewed July 28, 2014

We stayed at this hotel for two nights prior to our one week rental in the outer banks. The room was spacious with one room with two double beds and a living room area with a Murphy bed that folded out of the wall. Small kitchenette with small fridge and stove. We were not planning on cooking or eating there for the two days so the kitchen was certainly adequate for our needs. The carpets looked new and the room was clean with a deck overlooking the pool with a view of the beach. My view is that this is a great beachfront accommodation with plenty of room for the price. We decided to rough it a little by fitting my wife and I and four adult/high school age kids in the room for the two nights prior to our rental so we were not expecting the Ritz but felt that this was a great value to be on the beach with a pool and not have to rent two separate rooms. The price includes breakfast which seemed to be typical of what you would get at a basic hotel. Good coffee and a yogurt are good enough for me. They had make-your-own waffles which seemed popular. Met my expectations for breakfast.
My last point is to offer kudos to the front desk for accommodating us on Saturday checkout. My car needed an emergency brake job and was in the shop until the following Tuesday (which we did not know at the time--we were still hoping to get it back on the afternoon of checkout). Luckily we were travelling with other family members but they let us stay well beyond checkout in one room on a rainy day so that all we had to do was get a late lunch to kill an hour or two before our house was ready. Much appreciated and this was with a sold out hotel for that night so I know it was not easy. would not hesitate to recommend.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Director of Property Management at BEST WESTERN Ocean Reef Suites, responded to this review, October 22, 2014
Thank you for taking the time to write your review, we are sorry that you experienced car trouble during your vacation.

We hope we have the opportunity to see you again.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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492 reviews from our community

Traveler rating
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    28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Pennsylvania
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 28, 2014

This place has a beautiful life guarded (in season) beachfront location and floors 4 and 5 have been remodeled. The rooms themselves are rather large with a living room, table with 4 chairs, loveseat, and 2 club type chairs. There is a Murphy bed in the living room area and a separate bedroom with a King sized bed. The bathroom has a sink both inside the bathroom and one just outside the bathroom. There's an apartment sized refrigerator and a microwave in the room as well. For those TV lovers, there's a flat screen in the living room and one in the bedroom as well. The balcony allows you to relax and watch the waves crash on the beach. The room was kept clean during our stay.

Breakfast was free and hot. We had options of scrambled eggs, bacon, waffles, fruit, bagels, toast, yogurt, cereal, etc.

Ok, now some things you should consider. Although our floor had been 'remodeled', it wasn't done well. For example there appear to have been issues with dampness on the walks that was simply painted over. This results in new paint literally peeling off the walls. One closet door had been replaced, the other had not and we couldn't even get that door open (rust on this door). The door to our balcony could only be opened with both of us tugging on it. Little things were also noticed like the outlets being installed upside down. The toilet paper holder installed too close to the frame of the sink so it won't turn on the holder until 1/4 of roll is gone. Ironing board and iron are at bottom of closet as the holder was never installed. There were marks on the wall where a shelf was to be installed (would have been centered if marks had been used) but shelf was installed a good 1-2" away from the marks making it oddly off center.

The shower has a water saver nozzle installed to rival all other water saver nozzles. Showers took longer as we had to wait until the drizzle of water washed the shampoo out of our hair. This was actually kind of comical. My husband said if we stay here again he's bringing his own shower head.

We also encountered problems at checkin similar to other reviewers. We were told room was ready only to arrive to find room door open, person hanging curtains and a vacuum in the middle of the room. Actual time we were able to get into the room was after 5pm.

All these things are consideration items. You decide whether these are things you would like to deal with while on vacation. The incredible view made us forget most of the issues.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Director of Property Management at BEST WESTERN Ocean Reef Suites, responded to this review, October 22, 2014
Thank you for taking the time to write your review, I appreciate your honest and candid views and have taken extreme measures so these issues will not happen in the future.

Best Regards,
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Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 25, 2014

This is our 3rd and last stay. The front desk staff is always crappy, acting like you're an imposition to them. The young guy this year was especially a jerk. We got a renovated room, problem is no more stove/oven, only microwave and fridge. Breakfast is mostly continental except every 3rd day there are scrambled eggs and the greasiest bacon on earth. The other days there is a microwaved omelet thing and sausage gravy. My teenagers ate only fruit loops. The hot tub was out of commission for 4 of our 7 days. There is a great ocean view on floors 4 and 5. The ability to look down on the pool is also very convenient to check on older kids. But we're trying somewhere else next time.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Director of Property Management at BEST WESTERN Ocean Reef Suites, responded to this review, October 22, 2014
Thank you for taking the time to write your review, we apologize for failing to meet your expectations.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 24, 2014

When we arrived for our seven day vacation, we expected the best. After learning beforehand that the hotel was under renovation, we expected it to be even better. Needless to say that when we went into our hotel room, the repairs already need repaired! It looked as if they rushed into it and "half done" the job. The bathroom door wouldn't close all the way and the tv in the living room area wouldn't even change channels as well as the remote not even working. The tv was eventually fixed and finally worked. The beds were not the most comfortable but oh well. I'm not sure if I would recommend this hotel unless they fixed some issues. In case some of you are wondering, the breakfast was good and the gym and sauna area did seem somewhat nice.

Room Tip: Make sure you stay in a renovated room!
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Director of Property Management at BEST WESTERN Ocean Reef Suites, responded to this review, October 22, 2014
Thank you for taking the time to write your review.

We apologize for not meeting your expectations, and have taken extreme measures to correct any short comings at our hotel.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, Virginia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 24, 2014

I booked this hotel through Tavelocity. What a horrible experience I had at this business! Upon arrival, I was told that my room was not available due to renovations on the room. I was told I would be able to stay one night in the room and the next day they would move me to another room. As I left the room the next morning, I found a snake in the corner of the suite! The manager on duty informed me of how often the exterminator sprays...like I cared! I was moved to a new nasty, nasty room! The toilet has a very slow flush! The air conditioner did not work properly, and the sink would not drain! NASTY!!!!! I was moved again. This was the nastiest room ever! The drapes were funky, the bathtub was horrible, and the wall paper was taped with blue tape. UNBELIEVEABLE! As I made the manager on duty aware of the problems, her customer service flew out the window. She attempted to justify and argue that it was not the hotel's problem that there was a lack of communication between Travelocity and Bestwestern. I refused to listen to her excuses. I would not recommend this hotel to the walking dead!

Room Tip: do not book a room!
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  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Director of Property Managment at BEST WESTERN Ocean Reef Suites, responded to this review, October 22, 2014
I want to apologize for your 3 day experience, and have started an internal review of your concerns in an effort to correct any future issues of this nature.

We wish you the best,

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesboro, Kentucky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

we stayed here July 14-16, 2014. We were in room 410 a pool side ocean view room. We absolutely loved it. Our suite was very nice and clean all the staff were very nice and helpful to us. we will be staying here again next year.

Room Tip: the higher floors that are pool side have a beautiful view of the ocean.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Director of Property Management at BEST WESTERN Ocean Reef Suites, responded to this review, September 19, 2014
Thank you for your review, it was inspiring and uplifting. It encourages us to continually strive to be the best of the "Best" for our guests.

We look forward to your return visit next year!

Many thanks from Best Western Ocean Reef Management and Staff.
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VA
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed July 21, 2014

We have stayed at this property before about 5 years ago and were happy with that stay. While we knew that check-in was around 3:00 pm, we stopped by around 10:30 to ensure that we could register and get a room away from the elavators. We did register and the lady indicated that the room should be ready in a few hours since many of the quests had already left. We toured the Wright Bros site, had lunch and returned about 1:50. The same woman indicated that the room was not ready, said she was sorry but it should be ready in a short while. We waited about 30 minutes and we again told the room wasnt ready. We waited until about 3:30 before we were actually provided access to the room. We wrote to the manager several days later to express our frustration (having paid in excess of $250) and never heard back. I then filled out a corporate survey from Best Western and wrote about the same issues and eventually got an auto-response from the Manager that indicates something to the effect "thanks for your feedback".

I do have to say that the breakfast staff and the lady at the desk who tried to help were very position and customer oriented.

Room Tip: stay away from the evelators
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  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Director of Property Management at BEST WESTERN Ocean Reef Suites, responded to this review, September 19, 2014
We want to thank you for taking the time to write your review, and how sorry we are that your experience was not at the level you anticipated.

We have opened an internal review of your concerns, so we may continue to improve all aspects of service to our guests. Your feedback has been very helpful, and will assist in future training.

Our goal is to be the best of the "Best" and hope you will consider us in the future, as you are a valued guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Ocean Reef Suites

Address: 107 S Virginia Dare Trail, Kill Devil Hills, NC 27948
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Kill Devil Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#2 Romantic Hotel in Kill Devil Hills
#3 Family Hotel in Kill Devil Hills
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Ocean Reef Suites 2*
Number of rooms: 71
Reservation Options:
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Also Known As:
Best Western Ocean Reef Hotel Kill Devil Hills
Best Western Kill Devil Hills
Kill Devil Hills Best Western
BEST WESTERN Ocean Reef Suites Outer Banks, NC - Kill Devil Hills

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