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“Old, Run Down Room, TV, State of Repair, and Poor Reception Staff” 2 of 5 stars
Review of BEST WESTERN Ocean Reef Suites

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BEST WESTERN Ocean Reef Suites
2.0 of 5 Hotel   |   107 S Virginia Dare Trail, Kill Devil Hills, NC 27948   |  
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Ranked #3 of 19 Hotels in Kill Devil Hills
Amelia Island, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Old, Run Down Room, TV, State of Repair, and Poor Reception Staff”
2 of 5 stars Reviewed May 19, 2013

Way overpriced for a hotel that should have been updated 10 to 15 years ago. Warped doors, Analog TV--looked like a historical piece. Toilet dirty. I would almost rather sleep in my car, and take a shower in public facility--at least I would have met expectations. Reception kept disappearing from the front desk, when I had two questions and had to wait around to ask her simple questions. No cell reception from the room--AT&T or T-Mobile. Had to go to the car to get reception.

Perhaps okay hotel if you are in college and there are 10 of you staying in the room and you are going to be intoxicated most of the time and out of the room or passed out....

Room Tip: Take a chance on any other hotel and you will probably be better served and happier.
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  • Stayed May 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Front Office Manager at BEST WESTERN Ocean Reef Suites, responded to this review, October 22, 2014
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438 reviews from our community

Traveler rating
    178
    149
    60
    24
    27
See reviews for
187
151
16
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • German first
  • Any
English first
Charlotte, North Carolina
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 17, 2013

The front desk clerk evening manager( WE) was so rude and acted as if our time did not matter .It took us about 20 minutes to get checked in.the person in question was one the phone the whole checking in period. The rest of the employees were very nice and he ruined it for everyone. The building was old and the handicapped room we were in was difficult to move around in and Wheel Chair resident could not even get into bath room. We could have managed and not complained because of the rest of the staff but (WE) was just so ugly with us. Sad the experience at this hotel it was our first trip to the area.

Room Tip: Do not get first floor and swimming pool needs help. Lopsided deck and ramp
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Front Office Manager at BEST WESTERN Ocean Reef Suites, responded to this review, October 22, 2014
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
123 reviews 123 reviews
84 hotel reviews
Reviews in 92 cities Reviews in 92 cities
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed May 9, 2013

A great location fronting the beach and just a few blocks from the Wright Brothers Memorial & museum. Everything works OK and the place is very quiet but this is an old hotel that really needs renovating. Not only was the decor outdated (by several generations) but the beds were sagging and the water pressure anemic. We had a suite which was roomy and had a passable, but old kinchenette. The breakfast is chain-hotel adequate but the dining room is tiny and this is a fair sized hotel so it could be a real crush in season or on weekends. We would only come back if there was nothing else available nearby.

Room Tip: Oceanview rooms need to be on level 2 or above otherwise you will be looking into the back of a sand...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Front Office Manager at BEST WESTERN Ocean Reef Suites, responded to this review, October 22, 2014
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, Virginia, Usa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 9, 2013

I love the hominess of the suites with the abundance of room, great views, great location. We usually have a girls weekend and so enjoy the friendliness and help of the staff. It allows us with different tastes to share a great time together.

Room Tip: Oceanview upper floor
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Front Office Manager at BEST WESTERN Ocean Reef Suites, responded to this review, October 22, 2014
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia, United States
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 30, 2013

We recently stayed here in April, the Oceanfront room was great for 4 people had One bedroom a large living room with a pull down bed and a fully equipped kitchen. Continental Breakfast was decent and the cleaning service was very accommodating. We will be back!!

Room Tip: Liked Room 201, would have prefered to be on a higher floor to have a better view of the Ocean. 20...
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Front Office Manager at BEST WESTERN Ocean Reef Suites, responded to this review, October 22, 2014
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, North Carolina, Usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 25, 2013

Room was clean and spacious. Decor is dated, but everything was in working order. Staff was friendly. Room was an excellent value for the ocean view. Would definitely visit this hotel again! Had a nice, relaxing get-a-way!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Front Office Manager at BEST WESTERN Ocean Reef Suites, responded to this review, October 22, 2014
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgefield, Connecticut, Usa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2013

We had been on the road for the day and decided to stop and find a Best Western since we've always thought very highly of BW. I found a room quickly online on BW's page. It was rated very high and priced very reasonably. Much to our surprise, it was a suite!!!! What a treat to have that much space for our whole family! Thank you so much for your consistent quality and value. We've never been disappointed ever with a stay at the Best Western.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Front Office Manager at BEST WESTERN Ocean Reef Suites, responded to this review, October 22, 2014
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Ocean Reef Suites

Address: 107 S Virginia Dare Trail, Kill Devil Hills, NC 27948
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Kill Devil Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kill Devil Hills
#4 Family Hotel in Kill Devil Hills
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Ocean Reef Suites 2*
Number of rooms: 71
Reservation Options:
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Also Known As:
Best Western Ocean Reef Hotel Kill Devil Hills
Best Western Kill Devil Hills
Kill Devil Hills Best Western
BEST WESTERN Ocean Reef Suites Outer Banks, NC - Kill Devil Hills

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