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“Booking nightmare but the condo was nice” 3 of 5 stars
Review of Hamilton Cay at Bermuda Bay

Hamilton Cay at Bermuda Bay
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Hamilton Cay at Bermuda Bay
3.0 of 5 Hotel   |   1101 Cambridge Road, Kill Devil Hills, NC 27948   |  
Hotel amenities
Ranked #16 of 19 Hotels in Kill Devil Hills
Fredericksburg, Virginia
Level Contributor
99 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Booking nightmare but the condo was nice”
3 of 5 stars Reviewed May 28, 2013

Booked the reservation through over the phone with expedia.com and was quoted a rate $90 cheaper than what I was charged. I spent the entire day on the phone with the resort and Expedia attempting to clear this up, but that was a bust. The resort could care less and did not bother to call me back until the DAY BEFORE MY TRIP to address my concerns. The Resort Staff Member who returned my call just informed me that my stay was non-refundable and then gave me a code to get into my condo; she did not care that I was being overcharged and did not offer to resolve the situation. It was stay there and pay that extra money, or don't stay there and still pay the extra money because it was all non-refundable. I was told my credit card would be charged at check-in, but it was charged in advance.

The Resort Staff Member told me "Building 1700, Condo XX, Security code: xxxxx", and that was the extent of my interaction with anyone from the resort- I did not see anyone in person and there was not anyone on the resort grounds to speak with. What was not explained is that Building 1700 is a row of condos on a street, that is not Cambridge street like my itinerary stated, located in the very back of the development... there are not signs that point you to the locations and since it is also a residential area, there are not resort signs either. After searching for 20 minutes around the development, we found our condo. The garage was full of old furniture so we had to park in the "guest parking". Guest Parking was a overgrown area across from the condos that was not trimmed; you park your vehicle in sand riddled with debris and overgrown plants. There is not lighting there either, so watch out for the crabs and other wildlife. I saw someone get their vehicle stuck the last day so I would not reccommend parking a car there, SUV or trucks only.

The condo was nicer than I had expected; very roomy and well kept. Looked as if they had just replaced the furniture and decor. Downside, the dryer and dishwasher were not operational. The balcony did not have furniture either, but that is not deal-breaking. There was a living room, family room, eat in kitchen/ dining area, one master bedroom, one guest bedroom, and two full baths. The reservation said it slept 6 and I agree, six people would have been well accommodated as there were two nice sleeper sofas in addition to the bedroom sleeping arrangements.

The development looked run down on the outside and there were areas where they had began to build additional housing units but stopped- I assume they lost funding. The bridge was a little unstable and all the houses could use a good power washing. The pool area needed to be landscaped but overall was in safe condition.

The location was on the other side of the highway, too far to walk to the ocean for most folks. {that is a long walk and crosses a busy highway} The resort's pool area makes up for that since it would be a great place for children...

Would I stay there again? Possibly... but only in an SUV or truck and only if I was given the rate I was quoted.

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Fayetteville, North Carolina
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed August 23, 2011

We took our 2 small children on a weekend getaway @ this location. Upon entering the property, we noticed most of the grounds were unkept and that the entire property looked as if it was a ghost town. It appeared they had built the existing properties and just stopped the devlopment. There is a small wooden bridge you "must" drive over to get to theses condos and everytime we drove over it, the planks were popping up under our truck (not to mention the look of it) Our 1st impression of this place was horrible, so bad in fact, that I immediately went to the clubhouse to complain before even going inside the property. There in lies another problem, there is no one managing the club house. To check in, they have a flyer on the front door of the clubhouse instructing you to call the rental agency to get a code for your door. So we did and I immediately addressed my concerns about the property. I was informed this was the only thing they had available and since they had already charged the entire stay (non-refundable) I was stuck. I was assured by the woman on the phone that I would be completely satisfied and she would have the property manager check it to make sure. As I came up to the condo (B1), I found the property manager under our patio picking up busted patio furniture that appeared to have been launched off 1 of the above patios and the trash chute was so full that people were piling their trash on the ground in front of it (which was also next to our door) So we checked the condo and found the inside was way better than the outside. All the construction and appliances were new, the furniture showed a little wear and the housekeeping was lacking. We found trash and things on the floor around the condo and some food left in the freezer. We did have our own garage and a patio that overlooked the rickety bridge but at night we could see the light from the Wright Brothers memorial. There is an airport close by, so you will hear planes and helicopters frequently. Also, the outside of the property was fairly dark and the parking lot (if your vehicle is too big for the garage) is out of sight. You can park in the empty dirt ot right across from front door of the condo but beware of construction debris, sandspurs and other rugged vegetation. The inside of the property was very spacious, full master and second bedroom with a bath, family room and living room as well as open kitchen and dining room. Lots of closet spaces and kitchen amenities. 1 of the major problems we had was the lack of door security, with 2 small children there should have been a way to lock the door from the inside so they couldn't just run out. We had to prop a table against the door to prevent them from just opening it and walking out and like wise anyone else from entering a code and coming right in. However the pool area was very child oriented. It's a bit compact (beach area, lazy river, slide and pool are all small spaces connected in a tight pattern) but it had lots of sprinkling toys in the beach area and it's nice and shallow for little ones. You do have a bit of a walk to get to the pool area, we just drove down there and I would say the closest beach is about 3 blocks away and across a busy highway, so you would need to drive. Our 2nd major problem was the neighbor (they are permanent residents) Every morning at 9 am, the youngest member of the household would crank up his stereo (which is located on the other side of the master) blaring some awful techno club music through the walls and it wouldn't stop! The last day of our stay we said something to the young man and he went to get his parents to confront my husband. Apparently they couldn't understand why we would complain to their obviously adult son, they felt we should have brought it to their attention. I figured "they" would have told him to turn it down themselves with as loud as it was! In my opinion, if you never had to see outside the condo, it would be nice (and if you didn't have any neighbors) But the fact that you have to drive through the entire development (or lack there of) and see most of it overgrown and unkept really takes away from the condo itself.

Room Tip: I wouldn't recommend this property to anyone and like wise would never stay there again
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  • Stayed August 2011, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorton, Virginia
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed June 29, 2011

I booked my trip 2 months in advance for the 3 bedroom condo and they called me 3 days before my trip, THREE DAYS, that is scheduled for July 1 and told me that is not available!!! I'm livid! Do NOT RISK booking this place!

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VAHotelier, Regional Director of Operations at Hamilton Cay at Bermuda Bay, responded to this review, July 7, 2011
Unfortunately we did have an error with our software. We were in contact as soon as the problem presented itself, and offered a refund of one of the 3 nights, and also found alternate accommodations at a 15% discount off of the listed rate. We do apologize for any inconvenience that this caused, however we were able to find a minor glitch in our software, and repair it to prevent it from happening in the future. We did appreciate your patience and cooperation with this matter, and hope that you enjoyed the Bermuda Bay pool and the Kill Devil Hills area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed April 22, 2011

Dead bugs in sink, toothpaste spit on faucet, hair on blankets, sticky floors, crumbs on counter, mold in washing machine. Overall dirty place. No one had been in there for months. There was no water in the toliet bowls and the ice has almost evaporated in the freezer.
Overall, the property looked abandoned. No one was at the welcome center, so you called a 1-800 number. They were very pleasant and when we called them back to let them know of the condition, they sent a housekeeper over promptly. She made it habitable and gave us enough towels for our family. Also, they advertise a pool, but it was not opened yet.

  • Stayed April 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hamilton Cay at Bermuda Bay

Address: 1101 Cambridge Road, Kill Devil Hills, NC 27948
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Kill Devil Hills
Fitness Center with Gym / Workout Room Kitchenette Swimming Pool
Hotel Style:
Ranked #16 of 19 Hotels in Kill Devil Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hamilton Cay at Bermuda Bay 3*
Number of rooms: 200
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Also Known As:
Hamilton Cay At Bermuda Bay Hotel Kill Devil Hills
Hamilton Cay At Bermuda Bay Outer Banks, NC - Kill Devil Hills

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