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“They overbooked and cancelled our room 3 days before the trip!” 1 of 5 stars
Review of Hamilton Cay at Bermuda Bay

Hamilton Cay at Bermuda Bay
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Hamilton Cay at Bermuda Bay
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3.0 of 5 Hotel   |   1101 Cambridge Road, Kill Devil Hills, NC 27948   |  
Hotel amenities
Ranked #16 of 19 hotels in Kill Devil Hills
Lorton, Virginia
1 review
10 helpful votes 10 helpful votes
“They overbooked and cancelled our room 3 days before the trip!”
1 of 5 stars Reviewed June 29, 2011

I booked my trip 2 months in advance for the 3 bedroom condo and they called me 3 days before my trip, THREE DAYS, that is scheduled for July 1 and told me that is not available!!! I'm livid! Do NOT RISK booking this place!

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VAHotelier, Regional Director of Operations at Hamilton Cay at Bermuda Bay, responded to this review, July 7, 2011
Unfortunately we did have an error with our software. We were in contact as soon as the problem presented itself, and offered a refund of one of the 3 nights, and also found alternate accommodations at a 15% discount off of the listed rate. We do apologize for any inconvenience that this caused, however we were able to find a minor glitch in our software, and repair it to prevent it from happening in the future. We did appreciate your patience and cooperation with this matter, and hope that you enjoyed the Bermuda Bay pool and the Kill Devil Hills area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
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  • English first
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English first
NC
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed April 22, 2011

Dead bugs in sink, toothpaste spit on faucet, hair on blankets, sticky floors, crumbs on counter, mold in washing machine. Overall dirty place. No one had been in there for months. There was no water in the toliet bowls and the ice has almost evaporated in the freezer.
Overall, the property looked abandoned. No one was at the welcome center, so you called a 1-800 number. They were very pleasant and when we called them back to let them know of the condition, they sent a housekeeper over promptly. She made it habitable and gave us enough towels for our family. Also, they advertise a pool, but it was not opened yet.

  • Stayed April 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hamilton Cay at Bermuda Bay

Address: 1101 Cambridge Road, Kill Devil Hills, NC 27948
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Kill Devil Hills
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Swimming Pool
Hotel Style:
Ranked #16 of 19 hotels in Kill Devil Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hamilton Cay at Bermuda Bay 3*
Also Known As:
Hamilton Cay At Bermuda Bay Hotel Kill Devil Hills
Hamilton Cay At Bermuda Bay Outer Banks, NC - Kill Devil Hills

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