Booked a weekend stay. Was told to arrive early to have our room upgraded. Waited for 3 hours outside with our dog. The room we were given was not the upgrade. We had to change rooms the next morning because they could not fix an issue, only to be put in a room that had issues as well. Front desk either did not inform a manager or the manager decided not to contact us. Has to pick our food up from room service at the bar. Food was way under cooked and we were not given silverware. Had to walk up three flights of stairs a second time on the other side of the hotel to get it. Food was cold by the time I made it back. We paid full price and did not see a manager until we checked out and nothing was said or done. We will not be returning there ever again
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