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“Front Desk staff....WOW, REALLY!” 3 of 5 stars
Review of Ramada Plaza Nags Head Oceanfront

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Ramada Plaza Nags Head Oceanfront
3.0 of 5 Hotel   |   1701 South Virginia Dare Trail, P.O. Box 2716, Kill Devil Hills, NC 27948   |  
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Ranked #9 of 19 Hotels in Kill Devil Hills
Greenville, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Front Desk staff....WOW, REALLY!”
3 of 5 stars Reviewed August 4, 2011

I recently stayed at this hotel, and my fiance' and I were in for a treat! The front desk staff was so rude to guests over the phone and in person. While we were checking in the phone rang and the gentleman assisting us stated to us, "people keep freaking calling" There was another lady working behind the counter who agreed with him and they continued to hold a conversation bashing guests, and other colleagues that for one reason or another decided not to show up at work in front of us like we were not there. There were about 8 guests in line waiting to be checked in; as we all looked around at each other in confusion at this bizarre act. We wanted to ask questions about the area and local dining but decided we didn't want what the last guests got. This property is oceanfront so I guess along with updating the property they also don't feel the need to provide customer service. I rated the property average because it is oceanfront, but if it were not the ownership group would be better off to burn it down and collect the insurance check. One other issue I had with the property was the breakfast. We decided to eat breakfast at the hotel. For about $14 dollars a person we dined on processed bacon that our waitress advised us they cooked enough for the entire day at about 5:30am (by now it's 10:30am) So I traded the bacon out for sausage, and it was worse! Never have I ever tasted such poor quality of food in my life. The sausage was nothing more than a sleeve of fat minus the meat. What an experience that was, it felt more like we were inside the set of a comedy movie. I mean really, who does this?

  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaNagsHead, Guest Relations Manager at Ramada Plaza Nags Head Oceanfront, responded to this review, August 9, 2011
Thank you for taking the time to post your comments about your stay and your observations of the front desk staff. Please know that we will be looking into what occurred during your check-in process and rectify for future guests. We normally get great reviews about the restaurant food and service so we’ll also be researching your experiences there as well.
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1,354 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
High Point, North Carolina
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 30, 2011

For the cost of our stay, one would expect a very nice and pleasant hotel! This Ramada was far from it! The Hotel is very dirty and so are the rooms. Lets see, while asleep, the picture above the bed fell off the wall, was put back up by staff and fell again. The shower was filthy, moldy and I much rather would have taken a shower outside under the faucet with a water hose. The shower rod, if you call it that, was falling down and barely hanging on by a screw. Oh, and this was a "newly remodeled room", WOW, would hate to see the old ones! For our entire stay, I barely saw the first step of the swimming pool, much less the bottom! It was cloudy and green the whole week! The internet worked one and a half days for the entire week. Balcony railings are rusty and loose, be careful! This trip was very expensive and not worth half of what I paid. When explaining the problems to the hotel staff, as usual, they stated they would pass on the problems and have them corrected. Well, we know how that goes, they really had the "I don't care attitude". Don't waste your time.....or money!
Corey C. Shoaf
336-240-2149

  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaNagsHead, Guest Relations Manager at Ramada Plaza Nags Head Oceanfront, responded to this review, August 9, 2011
Your review rating and feedback of your experience while staying at our oceanfront hotel is very alarming. That is not the type of Outer Banks vacation and memories we want you to leave with as we strive to provide trouble free relaxing accommodations. We will definitely be looking into what occurred during your stay and rectify immediately. Thanks for the information and we’ll be sure to correct for future stays.
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Lake Katrine, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2011

The hotel is very clean. Staff works around the clock cleaning and caring for the property. Oceanview room was awesome. Brought my 13yr old daughter & her friend. Was able to give them some freedom because of all the different hang out spots at the hotel. Several levels of decking, swings, picnic tables by swings, seating throughout the hotel. Very nice. They loved it. Very safe environment. Hotel has complimentary washer & dryer & they also supply liquid detergent. Even though they provide towels by the pool, we brought our own towels for the beach. Nice to be able to throw in the washer. Pool was clean but would get cloudy due to guests jumping in without using the outdoor shower & foot sprayer to clean off the sand from the beach. The fridge in the room worked great & was large enough to hold everything I needed. Milk, 3 bottles of soda, almost a whole case of bottled water and breakfast & lunch foods. There is a cabinet over the microwave for other foods as well. This is a pet friendly hotel which I was a little worried about, however they stay on the first floor and to my surprise the grounds were very clean. No sign of doggie droppings anywhere not even on the beach. You can rent beach chairs & umbrella's from the hotel. We brought our own chairs but rented the umbrella every day for $8.00. They even set it in the sand for you and come back for it when you are done. I would recommend getting one. The sand gets very very hot. There is a pizza place right across the street called American Pie, it was good and they also make homemade ice cream-very good too. The restaurant at the hotel makes great breakfast, good burgers & sandwiches. My husband thought the dinner portions were a bit small for the price. Awful Arthurs & The Western Sizzlin were good places to eat. The sun rises between 530 & 6 am. We watched it every morning. Beautiful. The sun sets on the bayside so you can not see that from this hotel. Bring binoculars if you have them. Dolphins swim up & down the shore line every day.Fun to watch. Hope this is helpful to some. I was very happy here and already planning to go back next summer.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaNagsHead, Guest Relations Manager at Ramada Plaza Nags Head Oceanfront, responded to this review, July 26, 2011
Thanks so very much for your comprehensive description of our Ramada oceanfront hotel and all the surrounding fun things to see & do. It appears you and the family had a great time and we are thrilled that you will be coming back for more Outer Banks memories. We’ll be waiting for you! Please be sure to tell your friends about us and also become our “Fan” on Facebook to be sure to keep in touch.
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 17, 2011 via mobile

We stayed on the street side and it was way too noisy. There were also people coming off the elevator making noise until 2 in the morning.

Beach was great. We were also supposed to have adjoining rooms, but were three rooms apart.

  • Stayed July 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaNagsHead, Guest Relations Manager at Ramada Plaza Nags Head Oceanfront, responded to this review, July 19, 2011
Thank you for response and candid feedback. We value what guests have to say and always try to improve our service and amenities. We are sorry that there was unusually high noise from the street/parking lot during your stay. Despite that, we hope you were able to enjoy our many oceanfront amenities (pool, sprawling deck sitting areas, deck bar & restaurant).
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Windsor, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 16, 2011

I was somewhat hesitant about staying here after reading some of the reviews but I was pleasantly surprised. Of course the bird in the lobby was there to greet us, pretty cool touch! Im not sure what odor people are talking about when they get to the lobby because I couldnt smell anything. Sure the lobby was a little dated but was still nice and the staff went out of their way to help us and other guests. We were on the 2nd level street view and the room was perfect. Comfy and clean. The cleaning staff cleaned the room daily and made sure everything was stocked. I especially like the fact that they leave a note on your bed about being environmentally friendly and its the guests option whether or not they want the sheets changed out each day. The free wi-fi was a little slow but when you have a hotel full of people using it that is to be expected. With all the people staying here I was expecting it to be loud but I barely heard any noise from our room. The pool was wonderful and was a great way to cool down after coming back from the beach. The different deck areas were great and the location right on the beach was fantastic. My only gripe would be that there isnt enough parking during the weekend. This is my 2nd night here and I only have 1 night left and I dont want to leave! If you are looking for a hotel right on the beach for a reasonable price this is the place!

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaNagsHead, Guest Relations Manager at Ramada Plaza Nags Head Oceanfront, responded to this review, July 19, 2011
We are so glad that you enjoyed yourself while at our hotel and took the time to submit a review. We take pride in making out guests feel comfortable and I was happy to hear that even upon your arrival “Sabrina” welcomed you in the lobby. I’m sure from your Oceanside room you noticed the beautiful beaches of the Outer Banks and all the wildlife in the area. We strive to help the environment (and our planet) by being eco-friendly as much as we can and we thank you for noticing our attempts! We would love to have to visit us again, so please ‘become a fan’ on our Facebook Page to keep in touch with all the specials and activities we have going on. Continue to have an awesome summer!
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Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 5, 2011

We stayed at the Ramada over the 4th of July weekend. I loved the proximity to the beach. We paid a low $25/night pet fee for our dog. The room was clean upon arrival and house keeping was very accommodating when we would call for extra towels or to have the trash emptied. The hotel is a short drive to Harris Teeter. I highly recommend walk to Mama Kwans for dinner.

  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaNagsHead, Guest Relations Manager at Ramada Plaza Nags Head Oceanfront, responded to this review, July 17, 2011
Thank you for sharing your hotel experience with us. We value your feedback and are happy we could may your stay more enjoyable. We believe pets are part of the family, so we’re glad you brought along your dog. Please come visit us again, and be sure to share a photo or two of your vacation with us on Facebook! Ramada Plaza Nags Head Beach
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Cary, North Carolina
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 4, 2011

My family and I stayed here over the 4th of July weekend. This is an older facility but updated on several floors. Friendly staff, clean rooms and great views, if you're on an upper floor (we were on the fifth floor - highest), and you're on the ocean side. Recommend rooms away from the elevator for quieter experience. Only major gripe was the WiFi service, which was slow and unreliable. Speeds, when you could connect, were worse than dial-up.. On every device we tried. Maybe isolated to our floor, but frustrating, nonetheless.

Other than that, we had a great time. Even had fun watching a family of gray foxes and their new pups in the tall grass below our balcony.

Not a gripe with the hotel, but this area is dealing with the smoke from numerous peat fires to the southwest...we had two pretty clear days, but rest were smoky.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaNagsHead, Guest Relations Manager at Ramada Plaza Nags Head Oceanfront, responded to this review, July 5, 2011
We appreciate you taking the time to post comments about your experience while staying at our Ramada hotel. Free WiFi is definitely one of our amenities and we’ll be sure to check into the slow service that you referenced above. Wildlife both on land and sea is common in OBX, and we’re glad you and your family were able to enjoy watching it from your balcony.
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Additional Information about Ramada Plaza Nags Head Oceanfront

Address: 1701 South Virginia Dare Trail, P.O. Box 2716, Kill Devil Hills, NC 27948
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Kill Devil Hills
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Kill Devil Hills
#5 On the Beach Hotel in Kill Devil Hills
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Nags Head Oceanfront 3*
Number of rooms: 171
Official Description (provided by the hotel):
The Ramada Plaza Nags Head Beach is a great place to relax and unwind while on your coastal vacation. This Ramada property is located directly on the beach! Centrally located (mile post 9 1/2) to shopping, historical sites, and sporting activities, our oceanfront hotel provides convenience to area attractions. Visit the Lost Colony, Elizabethan Gardens, Kitty Hawk, four area lighthouses, Roanoke Island Festival Park, or the Wright Brothers Memorial-site of man's first flight. Restaurant and Lounge and seasonal outdoor deck bar on property. Business center, free guest laundry and free access to local YMCA! ... more   less 
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Also Known As:
Ramada Plaza Nags Head Beach Hotel Kill Devil Hills
Kill Devil Hills Ramada
Ramada Kill Devil Hills
Ramada Plaza Nags Head Oceanfront Outer Banks, NC - Kill Devil Hills

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