well welcome to me to the OBX, first time stay ever at the OBX, requested an upgrade on the oceanview room and was able to recieved that, the elevator was broken to my surprise so we walked up the four flights of steps, bags and all, sweaty arrived in the room and powered on the tv, to my surprise the cable did not work, call the front desk and clerk says ok someone will be up in a min to check cable, after 20 minutes no one comes I call back and say "hey i am leaving out feel free to check it when you can, clerk says "oh the cable is out in the whole building I just found out and the cable guy is on the way, he is stuck in traffic," ok cool. Leave for dinner and then come back still no cable after walking up the four flights of stairs, call back to be told by the clerk that the cable guy could not come out . ok cool. leave for the beach back down the four flights of stairs to get ice for beverages for the beach. Guess what???? ice maching "out of order" you can purchase a bag of ice from the front desk for 1.99$ lol. ok go the beach, return to the room and head out for the evening, get back its around 2am go to bed, awaken to hear some rattling sound, turn the light on and notice the biggest crab I have ever seen in my entire life huge, big. Terrified I call the front desk, no answer, call the outside local phone number to hotel get an answer, tell him I am scared and ask him to come up, visibly he is shaken once he sees how big it is. He spends about ten minmutes trying to capture it, I ask to speak to the manager that was there on site, never once was I offered another room, oh it was 2am, she initially told him over the phone that she was not coming to speak with me but did come after the second request, rude and appeared overwhelm she walked off and left us in the lobby. lol funny because my room was not at all free. please do not stay there until these issues have been resolved, I was not at all informed of any of this before I checked in.
plwase make sure what they are advertising they have, make sure the cable, elevator and ice machine...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We appreciate you feedback. Unfortunately, given that the Outer Banks is a barrier island, we are subject to outages more so than other inland communities. The power/cable was out not just for us, but was a larger area outage, which was out of our control completely. We apologize for the inconvenience, and hope you can give us another try. We have made strides in the last 2 years to renovate many of our rooms, and have more plans for the coming year. We pride ourselves on great guest service and a favorite oceanfront location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.