This Arby's is part of a truck stop so I didn't know what to expect. When we got to the counter we were welcomed by the General Manager. She was very pleasant and friendly. She took out order and informed us of a special they were having. After getting our food I spilled my drink all over the table and floor. I went to the counter to tell them that the floor needed to be mopped. Again the GM came out with a mop and cleaned it all up and then insisted on replacing my sandwich which was ruined by the spill. She told us it was her job to ensure we had a great experience. She really went that extra mile.
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