I made our reservations and called ahead to let them know we would arrive after nine. Clerk very nice and helpful. Arrived and was sent to a room with two people already sleeping in the bed. Waited almost an hour to be told we would be sent over to another hotel. Now we are approaching 10:00 pm have traveled with three children and do not wish to be sent anywhere I am not familiar with. we made our own reservations instead with a more dependable name in the hotel industry. They held our money because they ran the credit/debit through and we had to spend time on Saturday because it could not be freed up and we had to transfer funds. I have talked to the management a number of times with the request for them to cover our other hotel stay , contacted corporate offices and nothing has happened. Amazing that a large hotel chain can be that inconsiderate, unorganized and unable to meet a families needs.
- Official Description (provided by the hotel):
- Conveniently located only minutes from NorthEast Medical Center, Home-Towne Suites of Kannapolis offers affordable extended stay lodging accommodations for business and family travelers. Home-Towne Suites of Kannapolis features spacious suites comfortably furnished and equipped with full kitchens and living areas. The hotel boasts a friendly staff and excellent customer service as well as easy access to Interstate 85 and close to the Carolina Mall. For added convenience, the hotel provides free parking, Wi-Fi and premium cable TV. Guests also enjoy 24-hour access to the onsite laundry facility and vending area. ... more less
- Reservation Options:
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- Also Known As:
- Mainstay Kannapolis
- Kannapolis Mainstay