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Comfort Inn
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Reviewed December 9, 2015

The staff here was super-friendly and efficient. Everything in the lobby, halls, exterior and our room was clean. The breakfast was typical for a stay at this chain and the dining area was pleasantly decorated.

Date of stay: December 2015
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank SevenJuran
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andy S, Front Office Manager at Comfort Inn & Suites Kannapolis Concord, responded to this reviewResponded December 11, 2015

Dear Sevenjuran,

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind regards,

Darryl Weaks
Operation Manager
Comfort Inn & Suites
704-795-4888

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2015

I realize that since the Comfort Inns are individually owned that they can be "hit or miss" when it comes to adequate accommodations; but this one is a HIT!! It has a modern feel. The hot breakfast included biscuits, sausage, gravy eggs, waffles, etc. It received a 9.1 on bookings.com and I would agree! Very accommodating staff. It is in a safe area. There are shops within walking distance (as in almost the same parking lot). These shops include: Catos, It's Fashion, Dollar General, Shoe Show, Hancock's, IHOP, QuikTrip, and a nail place. Wish all Comfort Inns were this modern!

Date of stay: November 2015
1  Thank Jan H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andy S, Manager at Comfort Inn & Suites Kannapolis Concord, responded to this reviewResponded December 11, 2015

Dear Janice,

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind regards,

Darryl Weaks
Operation Manager
Comfort Inn & Suites
704-795-4888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2015 via mobile

Great place recently renovated. Easy checkin, friendly knowledgeable staff. Great set up for breakfast. Sausage biscuits and scrambled eggs... yummy. Fruit and yogurt too. We'll be there for next year.

Date of stay: November 2015
Trip type: Traveled as a couple
Thank rcream
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andy S, Front Office Manager at Comfort Inn & Suites Kannapolis Concord, responded to this reviewResponded November 10, 2015

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.The beds are as per Choice Hotel Stander and we have to follow there stander.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Darryl Weaks
Operation Manager
Comfort Inn & Suites
704-795-4888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2015

The area is nice, there is lost of construction on the highways but it is manageable. My biggest issues is that bed was too hard, I slept badly every night and couldn't wait to get home to my own bed.

Date of stay: September 2015
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank Lynn D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andy S, Front Office Manager at Comfort Inn & Suites Kannapolis Concord, responded to this reviewResponded September 25, 2015

Dear Lynn,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.The beds are as per Choice Hotel Stander and we have to follow there stander.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Darryl Weaks
Operation Manager
Comfort Inn & Suites
704-795-4888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2015

At check-in was asked to give a credit card said it was for incidentals. I asked what "incidentas" consisted of was told it was basically if we stole anything they could charge our card. Also told me they did a smell test and if the maids smelled smoke in the room it was a $250 charge. If the reservation wasn't Prepaid and non refundable I would have left. I was beyond insulted. My last Choice hotels booking. Worst customer service ever. Was supposed to be a celabatory weekend for my husband having beaten lung cancer to see the drag racing at Zmaxx. Sadly hotels close to Zmaxx were booked.

Room tip: Views are either a Hibachi restaurant, Salvation Army thrift store or a run down shopping center.
Date of stay: September 2015
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank 610janetp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andy S, Front Office Manager at Comfort Inn & Suites Kannapolis Concord, responded to this reviewResponded September 23, 2015

Dear Janet,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Darryl Weaks
Operation Manager
Comfort Inn & Suites
704-795-4888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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