Hotel was very clean and personnel extremely helpful. Price was a bit more than some other "motels" in the area but the rooms were comfy and clean. I had a reservation at another hotel "Baymont Inn" around the corner. Long story short, they lost my reservation and couldn't accommodate me. I got on the phone and within 5 minutes had a room at HIE for two nights. Further, when I explained what had happened at the Baymont, they asked what rate I was paying so they could help me out on price PLUS they applied my AAA discount to boot. Absolutely stellar customer service! While we were there, they even called the room on the second day to make sure we were happy with our stay.
The only thing that would have made this stay 5 stars? The really super-cool pancake machine was out of order :-( The service really was 5 stars but my disappointment with wanting to use the machine made me have to go to iHop to get my hotcake fix.
All in all, if you need a place to stay, don't want a "motel" experience with wet floors or weird odor or lost reservations.... I HIGHLY recommend the Holiday Inn Express...
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