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“Home away from home!” 5 of 5 stars
Review of Candlewood Suites Jacksonville

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Candlewood Suites Jacksonville
2.0 of 5 Hotel   |   119 Penny Lane, Jacksonville, NC 28546   |  
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Ranked #7 of 27 hotels in Jacksonville
Jacksonville, North Carolina
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
“Home away from home!”
5 of 5 stars Reviewed November 8, 2012

Great staff!!! Feels like home. They treat you like family. They remember your name. My room was amazing and the beds were awesome! DVD player in my room, flat screen tv! I was able to cook and save some money. Felt like a queen! Everything was always spic and span!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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49 people have reviewed this hotel

Traveler rating
    25
    12
    8
    1
    3
See reviews for
18
5
3
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Italian first
  • Any
English first
San Diego, California
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 11, 2012

This hotel was clean and comfortable and the staff was very helpful and friendly. The rooms are updated and beds comfortable, but the bathrooms are old (my grout was a little pink and black in places around the tub), and if you are at the end of the hall, the hot water will be a little weak and slow. Thet had to replace the shower head in my room because there was no pressure at all in the old one. They were responsive and helpful in getting it done. There are no "fancy" hotels in Jacksonville and this one was just fine for a couple of nights.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 25, 2012

Stayed at this hotel 9/4-6/12. It was just an ok hotel, as I've stayed in much nicer ones. They had a pool which was clean. Beds were comfortable. They don't have ice machines! because the rooms have a refrigerator and freezer, you need to remember to turn on the ice maker otherwise, you're out of luck with regards to ice for cold drinks. The front desk said the adjoining hotel (Holiday Inn?) had ice machines so they did give me a card to get access to the sister hotel and fill my bag full of ice. Good location, as there are many restaurants and fast food joints nearby. Front desk workers were very friendly. And there's complimentary coffee/tea in their pantry near the front desk. Also, they have snacks and other foods for sale but your best bet is to go to the Walmart and fill your fridge with food/drink you think you'll need while there. Thought the price was a little high but again, it was for an efficiency room. Also, there are NO smoking rooms in this hotel. That was not mentioned when I went through Expedia for this trip.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review, October 11, 2012
Dear turning50NewJersey,

I appreciate you taking the time to share your experience regarding your stay at our hotel. I am pleased you found our pool and room accommodations commendable. Please accept my sincere apology for the shortcoming you experience during your stay. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible.

Thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

Regards,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Top Contributor
85 reviews 85 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 6, 2012

There are not too many options in Jacksonville, particularly if you are accustomed to full service hotels. Candlewood is a good option. They are clean and convenient. The have free laundry for people staying for an extended length of time. They only clean the rooms once a week. That means you make your own bed, etc. There is a full size refrigerator and microwave in the room. The rooms are not spacious at all. I could not imagine a family staying there for any length of time. There is a small workout room and a nice business center. The honor system store has free coffee.

Room Tip: I would upgrade to the larger room if I returned.
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellettsville
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed June 15, 2012

Stayed here on May 11. Check-in was easy and Tanesha was awesome. After we got to our room she called to inform us that the hot and cold were reversed on the shower. Never had a hotel do that. Room was very clean and the bed was comfy. Interior hallways, lobby and snack room were clean too. Parking lot is small and the spaces seemed small as well. Ended up using the Holiday Inn lot in front of Candlewood so wouldn't have to worry about door dings. Noises from hallway and other rooms/guests were barely audible in room so the family dog slept well. When the dog sleeps well so does the rest of the family.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewisburg, Pennsylvania
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 4, 2012

It was just what I needed: it was clean, affordable, the beds were comfy, etc. My room was equipped with a small stove, cabinets, a large fridge, and a small eating area. Wonderful for a one-night stay.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Canada
Top Contributor
96 reviews 96 reviews
19 hotel reviews
Reviews in 46 cities Reviews in 46 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed April 23, 2012

this is a great place for extended stay. Rooms are well equipped with full size fridge, 2 burner stove, dish washer and microwave. Rooms only have queen size beds. The rooms are well priced. Great friendly staff.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites Jacksonville

Address: 119 Penny Lane, Jacksonville, NC 28546
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 27 hotels in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Jacksonville 2*
Official Description (provided by the hotel):
At Candlewood Suites Jacksonville, NC, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high speed Internet. Candlewood Suites Jacksonville, NC is within walking distance of many local favorite restaurants. For those guests that prefer to Dine In , a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as Sodas, Snacks, and Ice Cream. Candlewood Suites Jacksonville, NC provides our guests a free fitness center and a comfortable place to do laundry in our Free Guest Laundry room. Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Candlewood Suites is the perfect home away from home for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Candlewood Suites does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Candlewood Suites is the solution to your temporary housing needs. ... more   less 
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Also Known As:
Candlewood Suites Jacksonville Hotel Jacksonville

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