My first experience having no hot water for shower on a winter season. I was not told about the problem during my early check-in & that they may not be able to fix it so I can always look for a nearby hotel that midday. When I asked them about it that evening, they claimed that the old pump/tank is still heating up or is trying to heat up. The next day, water is still freezing cold. And they have the nerve to give me my bill without even offering to give me discount or an apology. My family is definitely not using nor recommending this hotel.

We have stayed many times at this Comfort Suites with no problems. However the stay over Thanksgiving made up for everything that could go wrong!! Housekeeping was the worst ever!! Wifi problems. Phone problems. No hot water for shower. Needs updating in rooms-lobby looks nice. No one could answer technical questions-always given number to call. When filed complaint no reimbursement was offered except $25 off for the hot water problem. Will never stay at ChoiceHotels again!

This place saved my weekend. I booked the Sunset Inn initially, and after one awful sleepless night due to the lack of cleanliness and loud noise (among other things), I called the Comfort Suites. They allowed me an early check-in, a late check-out, the rooms were homey and comfortable, and the front desk agents were all quite friendly. Next time I'm back in Jax, I'll be staying here.

10/2012

Was going to stay from Saturday until tues 10/29...presidential suite 149.00 a night room 321

Dated ... hard to navigate

We arrived in our room which wasn't ready, finally got in.. Smelled wet and musty... Fireplace not working ... Couch was full of crumbs and dirt- food between cushions .... Gross

Bathroom had black mold all over ceiling
The tub was absouletly disgusting with some black stuff on the floor of the tub, tiles were cracked all over floor, no caulking in some parts

On the sink the faucet and handles ready to fall off... Rugs dirty ... Paint on trim old and over painted.

Every window leaked like a faucet due to the rain .... Hurricane didnt arrive at this point

Tried to address with staff.... Total idiots No solutions and offers.. Only 20.00 off. We just drove 11 hours. Was so mad that we left the next morning

Thanks for ruining our special weekend


Health hazard for folks with lung issues

Save yourself to the aggravation and stay elsewhere, don't even give this place a thought

This owner and manager should be ashamed of renting filth like this, Definelty is not like any choice chain I've ever stayed at

Complaint will be filed with cooperate