My family and I flew down to the area to visit due to a family member's illness and needed a room for the night before we flew out of the Jacksonville airport the next morning. The hotels in Jacksonville all seem to be clumped in one area. We chose the Quality Inn. The hallways and room had that musty smell common to rundown hotels. The room was clean but the beds were hard and uncomfortable. We were exhausted but still had to wake up early for our flight, so we called the front desk and asked for a 4:15 a.m. wake-up call. Luckily, our daughter set the alarm on her phone, because no wake-up call ever came. When leaving, I asked the teen-ager manning the front desk why we never received our wake-up call, and she mumbled something incoherent. This hotel was definitely substandard for the price. We stayed in a clean, non-musty smelling three-star chain hotel with comfortable beds the previous night in Philadelphia for considerably less money and received our wake-up call to boot. I am not one of those nitpicking reviewers you sometimes see on Trip Advisor. I am very easy to please - a clean room, comfortable beds and basic customer service is all I ask. If you are the same, avoid this hotel. I travel a great deal, and I also believe that the hotels in Jacksonville are overpriced, which probably has something to do with the hotel chains taking advantage of the fact that there is a Marine base here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We definitely appreciate you taking the time to leave us some important feedback about your recent stay with us. Here at the Quality Inn, we take your comments seriously because guest satisfaction is paramount to us.
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Let me first apologize for any inconvenience you might have experienced because of the missed wake-up call. That is uncharacteristic of our front office, and has since been addressed and corrected during our last staff meeting. We will work dilligently to assure that it does not occur again.
I am also very sorry that you were not pleased with the recent upgrades to our guest suites. The beds that you spoke of are our new "Serta Perfect Sleepers." Each room was furnished with new beds and furniture during the renovation. We try very hard to provide the highest level of comfort to our guests by offering high quality products and ammenities.
Our goal at the Quality Inn is to ensure an outstanding guest experience to everyone who walks into our doors. Customer appreciation is what we are all about, and we hope that you would give us another chance to impress you should you return to Jacksonville.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.