After long 10 hr drive with husband and family we tried to check in to our room that we booked through Expedia. It turned out the there was some kind of "glitch" where our room never got booked even though we had a confirmation number. The staff offered zero help with assisting us with our problem- they simply told us they were booked. At this time, the front desk was dealing with many other disappointed customers as well. Indoor pool was under construction-even though it advertised it as an amenity.