I'm not sure what makes this a Best Western "Plus". It hasn't been updated at all. Rooms were adequate, furniture looked old but TV was new. Tiny bathrooms without even a spot to put your soap/shampoo in the shower. You have not prop your things on the edge of the tub, down at shin level. Breakfast was a typical continental breakfast from 20 years ago. Mini muffins, little powdered doughnuts, plain breads. I think this chain is supposed to be the equivalent of a Hampton Inn or Holiday Inn Express, but it's not. They did have free wi-fi. The location was convenient to the highway. It is pet-friendly - which is fine if you're bringing a pet, but as someone who is not, I don't want to stay in a room that previously housed a pet, nor do I want to hear sad dogs howling next door. For some reason, they had me down for a smoking room, but fortunately, when I was checking in, he confirmed that with me and they had a non-smoking room to move me to. Fast check-in and check-out. Did have a decent-sized fridge and a microwave in the room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aag926 I'm concerned about your stay at our hotel during your recent visit to Best Western Plus Huntersville NC. I'm writing to say thank you for taking the time to let us know your concerns.
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We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.
Please accept my sincere apology.
I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Again, I want to thank you for taking the time to share your concerns with us.
We look forward to serving your future lodging needs.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.