I think this is a nice property and will stay here again. I like the roomy entryway when I walked into my king suite. For once, I wasn't crowded by the closet in the entryway. Nice finishes in the bathroom with lots of towels. Very clean room all around. A comfortable side chair and sofa and a desk with a swingout feature to form a larger workspace. The keurig coffee maker was a nice touch.
I like the closet with pull out doors tucked in the corner of the room. The wall thermostat made me happy rather than having to fuss with the a/c unit. The bed was comfy once I was able to get up on it. I'm 5"5' and recently had knee surgery. Getting up on the high profile bed was a challenge but I slept well once there...I know there were some girls sports team staying in the hotel because I ran into them in the hallway but I couldn't hear them through the walls so kudos on the soundproofing!
The only downside was the staff who were rather lackadaisical once I got there, The night shift was more responsive than the day and evening shift during my 4 night stay. The desk was often not manned as I came and went and there was no sense of urgency to come help when I was standing there. Seeing someone giving herself a pedicure back in the office made me think twice about interrupting her and asking for help. But conversely, when I had a night desk clerk open a maintenance ticket because of the racket my a/c was making, she opened it and followed through to make sure the issue was resolved. Addtionally, I had a positive experience when booking the room. I had booked online but then the event I was participating in came up with a more desirable rate, I called to have my reservation changed to the better rate. The person I talked to didn't know about it and so let me know that she would call back once she found out more information. I received a call from the manager less than an hour later explaining that the new rate wasn't in the system yet which is why the original person couldn't find it. She moved me to the new rate and made a note in my online reservation.
So an overall positive experience. My first experience at a Comfort Suites and I was very pleasantly surprised!
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