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“Inviting appearance but, devil's in the details...” 4 of 5 stars
Review of Comfort Suites Huntersville

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Comfort Suites Huntersville
2.5 of 5 Hotel   |   14510 Boulder Park Drive, Huntersville, NC 28078   |  
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Ranked #2 of 12 hotels in Huntersville
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“Inviting appearance but, devil's in the details...”
4 of 5 stars Reviewed October 30, 2012 via mobile

An exceptionally nice appearance for a 2+ year old property, but customer service and other details may fall short of seasoned travelers' expectations.

Lobby: inviting appearance but, placement of furnishings limits guest access to front desk when busy (especially when other guests are passing by with luggage carts).

Breakfast area: inviting, but contains only 7 small tables, mostly 2-3 seats and a bar counter (for 89-rooms?); one-third of breakfast area is displaced by 4 large upholstered single-seat chairs (looks great – not functional; while adjacent "staff only" breakfast prep area has huge amount of underutilized floor space).

King suite: nicely decorated, but bed is squeezed in 9" from wall A/C unit – shuffle sideways (with your feet under the bed) to get into bed on the window side (which has no bedside table); just 1 bedside table/lamp on opposite side

Closet with double hinged doors (w/ 90 degree stop pins); unable to walk between bed and closet without closing closet door; inadequate lighting for closet

Other issues:
• guests waiting too long for staff to come to the front desk (no call button)
• handwritten wifi password (no explanation of "caps/lc-spaces-#s"); required calling front desk to decipher log in
• lack of hot water in room mid-morning
• during breakfast, empty coffee dispensers (refilled after guest requests); warming tray unplugged (contents barely warm); trash receptacle opening too small (fold styrofoam plates for disposal)
• wall unit room A/C w/ traditional control panel appears to be a working panel but it's bypassed to a wall thermostat near bathroom (needs info sticker on A/C panel)

Hotel looks inviting and is undoubtedly great at passing a franchise quality assurance audit, but for guests ... the devil's in the details!

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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138 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Lancing, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 25, 2012

having arrived from England we spent three separate nights here during holiday to southern U S A, it was clean ,and comfortable. swimming pool was good
staff showed us how to use waffle iron, so enjoyed breakfast, all staff more than helpful except Pamela on morning reception.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Ohio
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 6, 2012

My husband and I stayed here Friday August 31st, on our way from Dayton, OH to Charleston, SC. When I called to make my reservation - from the car, the front desk was concerned about the number of nights I required - I "forgot" about the DNC. Thankfully we only needed one night. Found the hotel with no problems, everything was decorated for the convention, was cool to see. Room was very comfortable and clean. Bed was amazingly comfortable. Also very quiet. We were able to get a good nights sleep and were on our way again very early the next morning. Bathroom had lots of extra towels which was very nice as we wanted to shower upon arriving (get the travel dust off) and again in the morning - I hate to use damp towels. We defiantly will stay here again if we are in the area.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathleen, Georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 6, 2012

Overall our stay was good. We were there for 3 nights and the two best things were that the bed was very comfy and there wasn't a lot of outside noise. The breakfast was good and the breakfast attendants did a good job keeping the area clean.

The negatives were that the room was larger but I wouldn't call it a suite (a big chunk of the space was in the front entrance area and was wasted space) and the air conditoner blew cold air right on the bed (wall mount next to the bed) every time it ran.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NC
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2012

Stayed here Sept. 1st. just as the DNC crowd began to show up. Was a very nice and clean hotel. It was full of DNC workers and visitors but still quite. We have friends in the area and would stay here again. Small breakfast but suitable. Staff very polite. Our room (209) was large and comfortable, bed soft BUT not too soft.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed August 15, 2012

This hotel is very welcoming and inviting. The room was very spacious and very clean! Breakfast gave many options and the staff was very nice. There wasn't any outside noise. I felt safe from the moment I stepped out of my car until I left the next day. I would definitely recommend to others and stay again in the future.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 8, 2012

This is a brand new hotel with beautiful room decor, comfortable beds, quality pillows, and large bathrooms. The breakfast has a huge variety of warm and cold foods including multiple protein choices with meat, eggs, and yogurts as well as fresh fruits and multiple cereal and bakery choices. The pool area was very clean and well maintained along with the rest of the hotel. It probably had the best pool water quality we have had at a hotel. My only complaint is that the front desk is poorly staffed so we frequently had to wait in line for service at the desk.

Room Tip: The sleep sofas are not suitable for sleeping. The padding on their sofa mattresses are so poor you...
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Huntersville

Address: 14510 Boulder Park Drive, Huntersville, NC 28078
Phone Number:
Location: United States > North Carolina > Huntersville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 hotels in Huntersville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Huntersville 2.5*
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