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“Stayed Here On Way Home From Vacation” 4 of 5 stars
Review of Courtyard Charlotte Lake Norman

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Courtyard Charlotte Lake Norman
3.0 of 5 Hotel   |   16700 Northcross Drive, Huntersville, NC 28078   |  
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Ranked #9 of 12 hotels in Huntersville
Cleveland, Ohio
Top Contributor
126 reviews 126 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
50 helpful votes 50 helpful votes
“Stayed Here On Way Home From Vacation”
4 of 5 stars Reviewed April 8, 2013

I have actually stayed here 1 other time. It has been updated a little since then. The room was clean but I don't get why they offer 2 double beds instead of 2 queen beds. We arrived on Saturday night. We walked next door for dinner, came back. Wife and kid used the pool and I watched the basketball game in the lobby with some other people. It was a nice stop on the way home. Nice indoor pool which is the main reason we stayed here again. Need the kid to expend some energy after a long drive. I would recommend.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley T, General Manager at Courtyard Charlotte Lake Norman, responded to this review, April 9, 2013
Thank you so much for taking the time to give us feedback about your most recent stay. We are so happy to hear that you revisted our hotel while traveling home from your vacation and that your kids were able to enjoy the pool once again. We love hearing about all our guests stays and I want to thank you for recommending us to others. We look forward to seeing you again on your next vacation! Thanks again!
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50 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Any
English first
Las Cruces, New Mexico
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 12, 2013

I stayed at the Courtyard because I am a Marriot rewards member. I found the hotel to be clean and very comfortable. The hotel is nothing extra special but is a perfectly good place to stay for a few nights if you are looking for clean, comfortable, and friendly hotel. The only real complaint I have is there was no food for breakfast. The only food available was from the restaurant down in the lobby that is over priced.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley T, General Manager at Courtyard Charlotte Lake Norman, responded to this review, April 4, 2013
Thank you so much for taking to time to tell us about your most recent stay and thank you for choosing the Courtyard Lake Norman while you visted the Lake Norman area. We love hearing feedback from all our guests and I am very glad that you had a comfortable relaxing stay. Please make sure you come see us again the next time you are in town!
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Rochester, New York
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 25, 2013

We were visiting a friend who just moved to the area and chose this hotel primarily because it was close. We found the hotel to be a first class operation and very reasonable. It was nice and quiet, the bed was comfortable, the shower was great, the staff very friendly.

There is not a free breakfast but there is a little restaurant called The Bistro right in the hotel and for a reasonable price you can get a *good* breakfast, a nice change from the typical "free" ones.

About the only nit I'd pick was that the heating system, while it worked fine, was quite noisy. We didn't need it at night so that was a non-issue.

A good experience overall and we'd stay here again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 21, 2013

Nice property in a great location, just across the street from a great entertainment area with upscale shops and restaurants. this hotel is pretty much remodeled with a new lobby, the rooms have new flat screens with plenty of channels, updated furniture, beds and drapery. Also a fridge in the room. the best part of the hotel for me is the staff.well trained and eager to help. i really feel welcome and at home here.

Room Tip: only stayed here once but i suggest asking for a room on the courtyard side with a balcony, It over...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Florida
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 4, 2013 via mobile

The beds are very conferable and the wifi was good. It's located in a well lighted
safe area. There's several places to eat near and if you have some time to kill,
go to the Birkdale Shops about a half mile away.
Everything is a close drve from the interstate.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
85 reviews 85 reviews
67 hotel reviews
Reviews in 65 cities Reviews in 65 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed January 7, 2013

Had to go to Charlotte on business and had the choice of staying here or at the Comfort Inn & Suites. Decided on paying 50% extra for an indoor pool and gym - what a big mistake. The pool is tiny, there is no free breakfast and my wife was solicited and felt threatened whilst sitting reading in the foyer area. The staff were not interested and sat around berating the hotel management. The refurbishment, which was supposed to be limited to one area, created noise, mess and did not allow for a good stay. Not recommended.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Top Contributor
97 reviews 97 reviews
45 hotel reviews
Reviews in 43 cities Reviews in 43 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed November 19, 2012

I had heard that the Courtyards were upgrading to a new format, but apparently they did not get the memo in Huntersville, NC. The lobby has clearly been upgraded, but the rooms were not. The carpets were sticky, the bathroom had mold and the "climate control" was a loud, air conditioner unit plugged stuffed through the wall. We had a room with a balcony, but the sliding door was jammed shut and took two of use to open.

All that said, the people who worked at the Courtyard were pleasant and professional and tried their best to accommodate the guests. We were there for a wedding and they kept the bar open for us after the reception and did everything within their power to make the group happy. Had this not been the case, my guess is that the entire group would have moved to a hotel in Charlotte.

I can not in good faith recommend the Courtyard until they upgrade their rooms. Once this is done, the combination of new rooms and the staff will make for a great stay.

Room Tip: Wait for the rooms to be renovated
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Charlotte Lake Norman

Address: 16700 Northcross Drive, Huntersville, NC 28078
Phone Number:
Location: United States > North Carolina > Huntersville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 12 hotels in Huntersville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Charlotte Lake Norman 3*
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Also Known As:
Courtyard Charlotte Lake Norman Hotel Huntersville
Courtyard Huntersville
Huntersville Marriott
Huntersville Courtyard

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