With a name like that & fancy pictures to heighten your expectations, it will only disappoint those w/o a sense of humor. I can't say that we didn't benefit at all from the healing natural waters of our soak & that we didn't love the relaxing techniques of our gifted massage therapists. What we envisioned however was an aesthetically pleasing trip to match the other senses. In our experience, a spa has the usual lure of low lighting, low talking-if at all, and pampering from the time you enter to the time you leave. But it seems that Hot Springs Resort doesn't cater to that concept as the lighting is fluorescent & bright as you step into the double wide trailer (?) and even in your massage room. This is a bare bones/free health clinic atmosphere where there's not even complimentary water offered after your massage. Instead they have bottled water in an obliging fridge for you to purchase at an overrated price! I gave the 'average' rating instead of poor because of the good massage services & the privacy of the cabins & their location being picturesque on the river. But being health conscious, we were puzzled that these healing waters would be received in fiberglass tubs, taking the natural healing benefits right down the drain w/all the toxic residue. We certainly envisioned a large pool of hot steaming water inset in natural rock/stone for the enhancement of absorbing mineral benefits of the water with lush surroundings instead of a field of grass w/white unattractive buildings & dusty parking area. We feel that if there are not sufficient funds to enhance the property and 'spa', that the name should be changed so as not to mislead the uninformed traveler. I'm sure for Appalachian Trail hikers this is a great revamping place. But for a tourist, it is somewhat of a disappointment.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.