My family and I were looking for a short-term rental on Holden Beach in NC and we found a few places on a site called Alan Holden Vacations. Because we were seeking a two-day rental, we called somewhat last minute and we were steered to a house that was "perfect" for us. So, after all the fees and rent were added up, it came to $400 plus a $250 damage deposit that they would hold for 30-45 days after checkout. We arrived on a Tuesday at 11:00 AM and asked if it would be ok to drop our bags off (this was midweek, so the idea that they might need extra time to prepare the unit is laughable). We were told that it would not be possible to do that until at least 1:00 PM. We often use VRBO for rentals, but not knowing the area, we opted for using a realty group because we assumed that they would screen out the dumps. Alan Holden Vacations not only didn't screen out the dumps, they actively steered us into one! As we pulled up, we were greeted by a Corona bottle with cigarette butts in it on the front lawn-a nice touch. I guess the cleaning staff that was busy tidying up up the place that Tuesday morning must have missed it. The house was in terrible repair, musty, dirty and poorly furnished. While we were not expecting luxury accommodations, a plastic Costco folding table for the dining room was a bit more downscale than expected. The back porch featured a dirty mop and rug, badly worn furniture and beer bottle caps on the table-another nice touch. My son with allergies began sneezing almost immediately on entering the house. We stayed one night and checked out in the morning. After telling the office staff of our experience, they offered no alternatives, no offer to refund our money, but asked that we tell housekeeping all about our experience. It became clear that nobody we spoke to had even been in the house! A letter to the owner elicited no response. The point: you cannot trust Alan Holden Vacations. High rental cost, zero customer service, no follow-up. I'm sure some of their properties are quite nice-but would you want to put your money and vacation plans in the hands of this company
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.