Well, this is my fourth review of our beloved OEI - not to mention a few more of Madison's and the Club. Once again - the total experience was a WOW. As in previous reviews, I like to say thanks to the incredible people that make up this great place. I don't know what they do to find the Best of the Best, the Nicest of the Nicest. But I suspect it has a great deal to do with the ownership and management which every staff member speaks of with love and admiration. We were there last April and were anxious to stay in the new Falls Cottages which we did last week. Oh My Goodness - these new spaces are beyond compare, literally. We've visited many elegant hotels but nothing compares. The fabrics, trims, accessories, antiques - all beyond compare. The bed was divine (this from someone who only really loves her own bed). But what makes this place so perfect are the people - When we walked up on the Lodge porch to check in, Jack and Cody were standing out there and my cool autistic son ran up a couple paces ahead of me and both gentleman welcomed him with a big, "Hi Alex" and shook hands. Then they said to me that our suite was just gorgeous and that Alex would want to use his laptop more in the living room than in the bedroom due to reception (although both worked fine). Reading between the lines, you'll see my point is that they not only remembered Alex so well but that that he doesn't like to be separated from his laptop. We had the extreme fortune to interact with Caitlin at Art's at the Lodge almost every day at some point. She is an amazing person who made us feel like we'd known her for years. Also thanks to Wade, Julie, James, Patti, Sean (Madison's breakfast each morning). Also Karen in the Main Lobby - one of our favorites at OEI as she is so so kind to Alex.
Okay - I've gushed now. Just have to say, if you've never been to OEI....... What are you waiting for??? Oh, P.S. One of the highlights this time around was sitting around the new fireplace at the Falls pool talking to other guests (who all fell in love with Alex instantly). I think all the guests at OEI are so nice and kind because when you're being treated with such kindness, you just naturally adopt that same attitude. Love You, OEI !!!
Tell Julie in reservations what's important to you - she'll bend over backwards.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wow, you have made so many amazing comments! We thank you so much for posting your review. We particularly appreciate that you noticed our staff and mentioned them by name. This means a lot to them. Thank you so much for being part of the Old Edwards family. We look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.