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“The best one night stay "Highly Reccomended"” 5 of 5 stars
Review of Old Edwards Inn and Spa

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Old Edwards Inn and Spa
4.5 of 5 Resort   |   445 Main Street, PO Box 2130, Highlands, NC 28741   |  
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Ranked #1 of 7 Hotels in Highlands
Stuart, Florida
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“The best one night stay "Highly Reccomended"”
5 of 5 stars Reviewed July 19, 2013

This place is just awesome,The personal service and my room with 2 bathroom & living room was the best.I would recommend this place to anyone It's great.The Restaurant was perfect (I had Shrimp & Grits just yummy.It was a rainy day and other than that, the only negative thing in my opinion was getting there.It's in the most mountainous region of NC and the road to get there is a winding one,But worth the trip.

Room Tip: We had a 2 room suite and I'd say the second floor was the best.If you go in the summer the roof...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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818 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (281)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Charleston, South Carolina, United States
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 18, 2013

This is not a review of the hotel itself, it is purely a review on the customer service while booking a weekend stay.

Last week we decided that we needed a weekend away in the mountains, so I started looking for cabin rentals in Asheville...nothing really caught my eye. So, thinking back I remembered a good friend telling me about this wonderful place in the Highlands that had the worlds BEST sweet tea (that's all that I remember her telling me) so after a quick call I found out it was Old Edwards Inn. I contacted them to inquire if they had any rooms available. Julie told me they did have availability however we would have to switch rooms. I booked the room(s) and Julie was very helpful. Overnight I decided we really did not want to deal with the nightmare of switching rooms mid stay.

I called reservations and Laura was the most helpful. We found the next weekend we could stay in the same room throughout the stay AND stay in a much nicer room. Laura changed all of the reservations I had made, and could not have been more helpful.

Today I called in to book spa services, and was offered the spa retreat package to save a little money, and the woman in the spa (Amanda???) stayed on the phone with me for close to twenty minutes trying to get everything picked out and scheduled.

The customer service has been exceptional...all over the phone, and by email. It only makes me look forward to our stay even more. More companies need customer service like Old Edwards Inn & Spa

Room Tip: Call in to the reservations number. They are extremely helpful.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 17, 2013

While our kids were at summer camp, my wife and I decided to take a little time away for ourselves. The drive itself was worth the price of admission. Highlands NC is a charming little town that happens to have a number of 5 star restaurants. The Old Edwards is a beautiful old building that has been restored beautifully. The rooms are large with nice bathrooms (the heated floors thrilled my wife). The pool area is one of the most beautiful, serene settings I have ever seen. Service was outstanding and almost over the top (the concierge and desk attendant stand whenever a guest enters the lobby). The spa was first-rate. The restaurant was incredible with very knowledgeable staff and a fantastic wine list. And the town itself was charming with interesting shopping. If you like golf, you have to play the Old Edwards Club - some of the most impressive mountain scenery I have seen while golfing, and that includes playing in Banff Springs Canada.

This is definitely a couples vacation. There were a few kids, but my wife and I are keeping this location to ourselves. No point ruining the peace and tranquility with our kids!

Room Tip: Book early to have any hope of a choice in rooms.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2013

Old Edwards in is a MUST. It is such a romantic and relaxing getaway. We have visted the lodge three times and loved each visit. The fire place in our room was my favorite part and the adjustable heated floors was just the cherry on top! If I was to get married all over again I would have my wedding there so all of my friends and family could have the chance to experiance all the joys of the Old Edward Inn. Bravo.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida
Level Contributor
144 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed July 11, 2013

The WOW: We had a suite in the main inn. Walked in to room & was impressed by the size & comfort. The separate living room was also spacious with lots of seating. The promised mini fridge wasn't in the room but was promptly delivered. The bathroom was large with separate bath, shower, 2 sinks & heated tile floors. Dove Bars & cold water were available self- serve whenever you wanted along with coffee in the morning. The gym has great equipment & classes.
The disappointing: TV's in both rooms too small for the size of the rooms. 4 windows in room, 2 opened up to a concrete wall so living room had to be artificially lit at all times. Sleep near impossible - heard every step the room above us took; heard every door that closed. Couldn't get the A/C to cool down.
The manager in charge addressed the issues to our satisfaction. We will return again but stay in the new building.

Room Tip: Do not stay in the main inn.
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 10, 2013

We were first put in the old hotel and requested a larger room with two beds. They quickly found a room for us in the new building. The suite was huge. The bathroom was the largest I have ever stayed in with a door opening to a private courtyard overlooking the pool.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haymarket, VA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 8, 2013

Our only lament is that we could only stay one night -- but we'll be back!! Accommodations were in the newly renovated Lodge Cottages. They were beautifully done with fantastic furnishings and decor. Staff was great! They were helpful throughout our stay and really made our stay enjoyable. We both had spa treatments and left feeling relaxed and pampered. We'll be back so that we can enjoy the OEI a LOT more!!

Room Tip: The newly renovated Lodge Cottages are really nice!
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Old Edwards Inn and Spa

Address: 445 Main Street, PO Box 2130, Highlands, NC 28741
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Highlands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Highlands
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Old Edwards Inn and Spa 4.5*
Number of rooms: 93
Official Description (provided by the hotel):
This European style luxury resort cascades over several scenic blocks in downtown Highlands, NC, offering multiple room types, suites, cottages and full guest estates. Two spectacular outdoor heated mineral pools with whirlpools and cabanas, a world-class spa and fitness center, award-winning dining, and golf at the private Old Edwards Club are signature experiences at this full-service mountain resort. All guests enjoy champagne arrival and complimentary Dove Bars, fresh fruit and bottled water. European bedding, fine Italian linens, plush robes & slippers, rainfall showers and heated bathroom floors enhance the in-room experience. Most rooms feature fireplaces as well as private patios or balconies. The restaurants serve farm-to-table fare harvested fresh from two gardens and a greenhouse. Craft cocktails are enjoyed around the resort at casual bars and upscale lounges, and several live music venues provide entertainment indoors year round and outdoors in warmer months. ... more   less 
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Also Known As:
Old Edwards Hotel Highlands
Old Edwards Inn

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