I honestly don’t understand how this Ristorante earned so many excellent reviews.
If you wish to spent $200 (2 guests), including a $60 bottle of wine and get:
- Very average (I mean VERY average) food (I understand it’s Highlands, NC not Paris, but still),
- Waiters racing between tables with “their right of way”,
- Obtrusive owner asking you every ten minutes whether you like the meal,
well, than you may like Ristorante Paoletti. We didn’t, and although, most of my reviews are very positive, I highly recommend against this place.
If prices were adequate, I would rate it "Average", but this restaurant is so overpriced that it in my opinion it deserves "Poor" rating.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In response to the review of our restaurant, I can offer the following:
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We realize that we will not be able to please everyone that passes through our doors no matter how hard we try. That said, we will continue to please the great majority of those diners that actually go out to dinner to enjoy themselves and are at least understanding of what a busy Memorial Day Saturday night may entail. First off, if one were hoping to dine at the prime dinner hour of 7:30 in a small 18-table dining room, one may wish to call some week or two or more -in advance to secure that reservation time. When the reviewer called on Friday for a Saturday reservation, he was offered a 5:00 dining time as that was all that we had available on such short notice as all prime dinner hour tables were booked well in advance.
This diner's indifference and rude behavior toward the very pleasant hostess should have been an early indication of a poor review in the making. We saw to it that the guest was especially well pampered. But, after cleaning both of their plates, literally ate everything they were served, we find it incredulous that he could call the meal 'average, very average' then complain about the price on this website. We can only guess what may have been amiss other than his reservation time was not to his satisfaction and dinner cost more than he expected to pay outside of Paris. The reviewer's wife seemed quite about the dismissive behavior he showed to our waitstaff, the Sommelier and the Maitre'D who were trying to offer a high level of service on this very busy night. Interesting that this customer calls us 'average' and seemed annoyed when asked how he was enjoying his meal by the attentive staff. Yet, he was unable to communicate any dissatisfaction with any one thing about his meal after eating everything on his plate? If we were not reviewed by so many happy diners in serving anything less than delicious food and gracious service and if we were overcharging at that, I could give this diner some credibility for his review. Unfortunately, this review has none in our opinion.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.