My husband and I stayed at this hotel for three nights for our 31st wedding anniversary. I had reserved a non-smoking room online and upon check-in we were given a smoking room. I went to the front desk and asked why and was informed that they had double booked the non-smoking room and that was the reason why, but they would give me a discount for my trouble. My husband and I get up around 6 each morning and was looking forward to having breakfast and coffee at the hotel, but they don't start serving breakfast until 8:30 AM so we had to go out to eat everyday. The room we were in had several problems, the wallpaper was peeling, the sink in the bedroom was clogged, the fireplace did not work. The walls were extremely thin and we could hear the spa tub running the room next to ours all night. The mattress was so soft that with my bad back I did not sleep well for the time I was there, and on top of all that I am allergic to cigarette smoke and I had to stay in a smoking room. When we went to check out and get our discount there was no one there because they don't open the front desk until 8:00 AM, so I had to leave the keys (which if you lose one, your going to be charged $25.00 a key) on the front desk and I left a note letting them know that I would be calling about the discount. I called that evening after we got home and was told that the discount had be given and would show up on my credit card in a few days. A few days go by and it's still not there so I called back and spoke to the manager and she informed me that it could take a week or more to process the refund. Funny, when they charge you it gets processed that day! So I asked how much I could expect to see, I was expecting at least 30 a night considering everything, but no, my discount was a total of $45.55 for the three days. $15.00 a night.
On the upside of it all, the hotel staff was nice, and if it's fixed up it could really be a nice place to stay but right now the cost really is too much for what you get. they should charge $50.00 a night and not the $139.00 a night.
I will not be staying at this hotel again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.