We booked a suite here in large part because the senior member of our party had fond memories of staying here several times in the past, but more than a few years ago. Unfortunately, it did not live up to her memories or meet our expectations.
Among the things we disliked: we were issued a single key (for a group of three people). Layout of room was poor (when the sofabed was out, it was impossible to open the door to the room fully, such that entering or leaving the room became a complicated routine); chandelier was low enough that I kept bumping my head on it (and I'm just 5'4"). Carpet felt perpetually damp from the high humidity. Ice machine audible from the living room all night, as was anyone who happened to be outside. Internet access pig-slow if more than one person on the network, and wholly unsecured. High doorway treads made wheeling luggage carts in and out of rooms and to/from the parking lot difficult. Compared to most chain motels, the breakfast selection is uninspiring, with only one type of juice (orange) and no protein except for frozen sausage biscuits (set out only on Sunday and Monday); there is an array of breads, muffins, cold cereal, yogurt, and instant oatmeal, so if you just want a quick bite of starch and dairy, you're in business, and the price is right (included with lodging). My companions said the coffee wasn't very good. (My point is that on the one hand, the selection is okay for what you pay for, but if you're accustomed to "free" breakfast at almost any other motel, you won't be impressed by what's on offer here.)
Other things to be aware of: hotel is not staffed between 9 p.m. and 8 a.m. The walls of the jacuzzi tub are high and may present a problem to people with mobility issues; there is a grab bar at the end of the tub, but the floor of the tub becomes slick very easily. The on-timer for the jacuzzi jets are on the other side of the bathroom, such that water sprays everywhere as you get in and out of the tub. (It is also very, very noisy.) The sofa bed was less than comfortable (I ended up sleeping on top of the blanket so that it could serve as an extra layer). The can/bottle opener looked like it had been broken off a larger gadget.
On the plus side: the couple who cleans the rooms is friendly, and did a good job tidying up each day. The location is terrific -- right across from a pharmacy and within walking distance of many good eateries and shops, as well as a mere 15 minutes from the Bascom art museum and an art glass store. The jacuzzi jets were pleasantly strong. The suite included a fridge, and there was plenty of closet space for the three of us. Our car was visible from our room.
Ultimately, we got the impression that of a place that has been trying to cut corners where it can (e.g., the minimal staffing - it wasn't 24 hours in the past, but apparently the lobby was open until 11 p.m. - and the absence of Saturday happy hour, which the senior member had spoken of as a feature of the hotel's more affluent days). I've stayed in plenty of places that were shabbier or skankier, but we'll be looking harder for something more suitable for a girls' weekend away.
- Also Known As:
- Highlands Hotel Highlands
- Highlands Hotel
- Official Description (provided by the hotel):
- This "all suite" hotel offers the utmost in comfort! The separate living room affords a spacious area for easy entertaining with a wet bar, microwave, refrigerator, fully equipped kitchen, and dining area. A fireplace in the bedroom is an option for additional warmth on cool mountain nights and each bath has a relaxing whirlpool tub. A Deluxe Continental breakfast is provided every morning and a wine social is hosted each evening. ... more less