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“best time ever” 5 of 5 stars
Review of Biltmore Suites Hotel

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Biltmore Suites Hotel
2.0 of 5 Hotel   |   4400 Regency Drive, High Point, NC 27265   |  
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Ranked #5 of 13 hotels in High Point
kernersville
1 review
“best time ever”
5 of 5 stars Reviewed July 5, 2012

my girl friend and i checkin once a week to the biltmore suites,we always have a warm welcome the people here are so nice . the rooms are always clean and fresh smelling , and she loves the jacuzzi i cant get her out , this place is like home away from home. we always enjoy our stay!!!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Biltmore Suites Hotel, responded to this review, July 11, 2012
Thank you so much for your comment. We truly appreciate your business and hope that each trip
gets better. Please let the staff know if we can do anything to help make each trip better than before.

Sincerely
Yvonne Hamilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

64 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Concord, North Carolina
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 28, 2012

Large suite with living area for the price of a typical room at most hotels, breakfast included, very nice staff, pets allowed - wish we could have stayed another night!!

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Biltmore Suites Hotel, responded to this review, June 29, 2012
Thank you so much for taking the time to tell people about our Hotel
We truly hope you enjoyed your stay here at the Biltmore Suites Hotel
Thank you for choosing us as we know that you have many choices.
We look forward to your next visit to the High Point /Greensboro area


Sincerely
Yvonne Hamilton
General Manager
Biltmore Suites Hotel
4400 Regency Dr.
High Point, NC 27265
gm@biltmoresuiteshotel.com
(336)-812-8122
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo OH
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 27, 2012

Had problems finding hotel (no GPS or written directions with me) but the staff was pleasant when I did finally arrive and had already changed my prepaid room to insure my A/C was working. I appreciated that since it was a warm humid evening. The room was comfortable and quite large, the microwave and frig didn't get used, but may next time since I know they are available.

  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvonne H, Manager at Biltmore Suites Hotel, responded to this review, June 20, 2012
Thank you so much for your comments. We appreciate your choosing the Biltmore,as we know
you have many choices. These employees try hard at pleasing the guest
Sincerely
Yvonne Hamilton:GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
1 review
5 of 5 stars Reviewed May 16, 2012

This was my 2nd stay. 1st stay was just as exceptional as the first. My husband & I went both times for a weekend getaway, for Valentines & Mothers Day. Employee Timothy was friendly and helpful, far as being familiar with surrounding attractions. Customer service at its best. Employee Rick was also very friendly. It felt good to walk into an establishment where you feel like your needed and welcomed as a customer. Hotel lobby is beautiful and very inviting. Once you walk in you know you want to stay there. Our room was a spacious jacuzzi suite. Has a living room section with a couch and table where we could eat and drink and sit up and watch television. The jacuzzi was big and just what we needed. :)... Woke up in morning for breakfast which was the start of a goodmorning. Bottom line cant wait to have another weekend getaway at the Biltmore Suites Hotel...

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvonne H, General Manager at Biltmore Suites Hotel, responded to this review, June 20, 2012
Thank you for your comment and for choosing the Biltmore Suites Hotel. I am truly happy that the
employee's lived up to your expectation. We truly believe Hospitality and cleanliness is everything
Sincerely
Yvonne Hamilton:GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
va
1 review
3 of 5 stars Reviewed April 29, 2012

April 21st overnight stay. TV picture was so fuzzy you couldn't watch it. Refrigerator didn't work and had to throw away my food I put in it. I did call the front desk and tod them it was cold and instead of sending someone up to look at it they said set it on 5. Bathroom could have been swept better befor I checked in (some hairs on floor). This was just a regular room with 2 beds and I was charged $152.00 (AARP rate) for one night because they said something was going on and room rates were inflated Ha! This room normally goes for $69.00 dollars a night, boy I was taken advantage of!!! I heard the woman at the desk say they still had 7 rooms left when I checked in so they weren't booked full!
Thanks! KS

  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvonne H, General Manager at Biltmore Suites Hotel, responded to this review, June 20, 2012
I am so sorry that you had an unpleasant stay with us. We do strive for excellence however, sometimes we do fall short. Rates during the spring market are higher at all hotels in the area.
We do apologize for any inconvenience you may have been caused.
Sincerely
Yvonne Hamilton:GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston,MA
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed October 7, 2011

This is a tired hotel. Everyone is very nice,but the rooms need to be updated.
We have stayed here in August 2011, and September 2011. Everyone is friendly, but the rooms need to be updated. They are very dark. The cost is less than other hotels, but we are not sure
we will book again.

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 23, 2011

We were to stay at this hotel two nights at a great rate. Upon arriving we were given the "Cruise Room" . So small you couldn't move around in it. There were no photos of this particular room on the website, so we feel it was misrepresented . We cancelled our reservation (the front desk fellow was very understanding and didn't even ask if we wanted to upgrade, which we didn't, as it was not in our budget) and we were NOT informed that we would still be charged for the first night. We arrived after the 3pm cancellation policy-probably arrived about 3:30pm. I have talked to management who will not refund the charge. She says the cancellation policy is clearly on the website (eventhough the room photo is not!) I have written the owners twice and have received NO response from them. Beware of this hotel! Our friends stayed at the Ashford Suites across the street and LOVED it!

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Biltmore Suites Hotel

Address: 4400 Regency Drive, High Point, NC 27265
Phone Number:
Location: United States > North Carolina > High Point
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #5 of 13 hotels in High Point
Price Range (Based on Average Rates): $
Hotel Class:2 star — Biltmore Suites Hotel 2*
Official Description (provided by the hotel):
The Biltmore Suites Hotel is conveniently located near Piedmont Triad International Airport, furniture shops, dining, shopping malls, and entertainment. The hotel offers many amenities to better accommodate your stay. The Biltmore Suites Hotel is the Triad's Best Value in Quality Accommodations. ... more   less 
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Also Known As:
Biltmore Hotel High Point
The Biltmore Hotel Greensboro Airport

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