This was my 2nd stay. 1st stay was just as exceptional as the first. My husband & I went both times for a weekend getaway, for Valentines & Mothers Day. Employee Timothy was friendly and helpful, far as being familiar with surrounding attractions. Customer service at its best. Employee Rick was also very friendly. It felt good to walk into an establishment where you feel like your needed and welcomed as a customer. Hotel lobby is beautiful and very inviting. Once you walk in you know you want to stay there. Our room was a spacious jacuzzi suite. Has a living room section with a couch and table where we could eat and drink and sit up and watch television. The jacuzzi was big and just what we needed. :)... Woke up in morning for breakfast which was the start of a goodmorning. Bottom line cant wait to have another weekend getaway at the Biltmore Suites Hotel...

April 21st overnight stay. TV picture was so fuzzy you couldn't watch it. Refrigerator didn't work and had to throw away my food I put in it. I did call the front desk and tod them it was cold and instead of sending someone up to look at it they said set it on 5. Bathroom could have been swept better befor I checked in (some hairs on floor). This was just a regular room with 2 beds and I was charged $152.00 (AARP rate) for one night because they said something was going on and room rates were inflated Ha! This room normally goes for $69.00 dollars a night, boy I was taken advantage of!!! I heard the woman at the desk say they still had 7 rooms left when I checked in so they weren't booked full!
Thanks! KS

This is a tired hotel. Everyone is very nice,but the rooms need to be updated.
We have stayed here in August 2011, and September 2011. Everyone is friendly, but the rooms need to be updated. They are very dark. The cost is less than other hotels, but we are not sure
we will book again.

We were to stay at this hotel two nights at a great rate. Upon arriving we were given the "Cruise Room" . So small you couldn't move around in it. There were no photos of this particular room on the website, so we feel it was misrepresented . We cancelled our reservation (the front desk fellow was very understanding and didn't even ask if we wanted to upgrade, which we didn't, as it was not in our budget) and we were NOT informed that we would still be charged for the first night. We arrived after the 3pm cancellation policy-probably arrived about 3:30pm. I have talked to management who will not refund the charge. She says the cancellation policy is clearly on the website (eventhough the room photo is not!) I have written the owners twice and have received NO response from them. Beware of this hotel! Our friends stayed at the Ashford Suites across the street and LOVED it!