We were very happy with the room and how clean the hotel was. Pretty impressive and close to where we were doing a meeting. When we booked the hotel I sent a note asking if my wife can stay past check out until I was finished with a meeting. Check out is normally at 12 I had asked for the room until 2:30. All other hotels we have ever stayed with in the Hilton group has honored simple requests like this in the past. When I checked in I confirmed the request with the night manager and she confirmed the request and said she would make a note for house keeping. I am now walking into my meeting and get a call from my wife that she was kicked out by the manager because housekeeping didn't approve of the request? What a manager at a hotel is kicking out regular guest because of housekeeping? Now I am pissed having trouble focusing while my wife is wondering around in a strange city. Barnes & Noble is hospitable and she is enjoying the books and a company who wants guests. Hampton Inn is now officially anti-guest in my book. Refuse to book at this hotel and will be calling HILTON HONORS to complain.
We called the Hilton Honors main number and they said that they have three days to respond. I let this sit for a day and still upset that this acting manager didn't have the ability to think further than the next sale. The hotel is very large and yes they were busy but holding off to support a request from a guest was not going to shut the hotel down. People have a hard 3pm check in time and she was turning early check in away in the same nasty manner. So I believe it might not be the hotel's fault for the bad service but the persons inability to handle stress situations. I would suggest they send her to hospitality 101 and maybe not leave her alone to make decisions because the other person she turned away was also a Hilton Honors member and submitting a complaint.
A hundred ways to handle the situation and she failed to pursue one positive solution. But successfully upset a few guests.
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- Also Known As:
- Hampton Inn Hickory Hotel Hickory
- Hickory Hampton Inn