Good was the selection and help from the on-site designing staff. Kirsten was incredible and we finally ended up with a beautiful house.
Bad was we were told we would not have to pay state income tax on our furniture purchased there and shipped to Florida. Not true. Florida sent us a bill of lading with a requirement we furnish all invoices for that lading and we had to pay the state sales tax of over $4200.00.
Bad was the delivery. Reliable Trucking damaged close to half of all goods sent to us. It took us months to get the repairs done, the destroyed pieces to be replaced.
Bad was having the drapes made there. They are beautiful but having been made so far away, we had the cost of local people measuring, receiving and then having to press, and install. some of drapes have sagged and now are to costly for us to pay to send them back to NC for shortening. Then we would have to pay again to press and hang locally. Have the local design team design the drapes but have the drapes made locally so any problems can be fixed without further expense by you.
Bad was the incompentent service of UNIQUE ORIENTAL RUGS. Bought three rugs. Lied about late delivery of 2nd rug (took 6 months) Cause apparently was rug shipped in wrong color. Unique just said not in. We would have canceled and bought another but the lie of not here yet kept us waiting. 3rd rug ordered in October and nearly 6 months later not received. Just got our credit card credit card credited for the $3000 dollar rug never received. Unique did not keep us informed. Many calls requesting status were not returned. DO NOT ORDER ANY RUGS FROM THIS INDIVIDUAL. HIS SERVICE IS AWFULS. HIS RUGS HAVE CONSTANT PULLS WE HAVE TO TRIM. We now have to start over to buy this rug we should have had months ago.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.