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“Nice Get Away” 4 of 5 stars
Review of BEST WESTERN Hendersonville Inn

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BEST WESTERN Hendersonville Inn
3.0 of 5 Hotel   |   105 Sugarloaf Road, Interstate 26 and 64 East, PO Box 669, Hendersonville, NC 28793   |  
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Ranked #4 of 12 hotels in Hendersonville
bladenboro nc
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“Nice Get Away”
4 of 5 stars Reviewed September 7, 2012

Nice family hotel. No complaints. Room was very clean, people at the front desk were very friendly and helpful. Free, excellent breakfast, with various choices- not just a cold, continental breakfast. Rates were the best for any hotel in Hendersonville NC for the time we were there, which was 8/17/12-8/19/12. Nice mexican restaurant located in main lobby, that had excellent prices and daily specials. I would recommend this hotel to anyone who wants a clean, economical hotel. We come to the mountains at least once a year, and from now on, this will be the hotel where we'll be staying. Thanks for a great weekend!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, September 10, 2012
Thank you for your recent review of you stay at our hotel, we are always glad to hear about our guests experiences with us. We are glad to hear that you enjoyed your "get away" weekend, our staff will be glad to know that you had a good weekend. We will look foward look to your next stay with us, it will be our pleasure to serve you!

Jim Laub - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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183 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
Cleveland, Ohio
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 5, 2012

This was a nice, clean, inexpensive hotel. it is dated, but room was clean & comfy. nice pool, decent free breakfast included. close to chimney rock.outside corridors & little complicated to get to front from rear.

Room Tip: non smoking room
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, September 6, 2012
Thank you for your recent review of our hotel, we are always glad to about our guests experiences with us. I am glad to hear that you enjoyed our pool and your "comfy" room. Please remember us if you are ever in the Hendersonville, NC. area, it would be our pleasure to serve you again.

Best Regards,

Jim laub - gm
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Locust Grove, Georgia
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 29, 2012

Was a clean room and everything worked, except need to change out alarm clocks. Hard to use. TV could use more channels. Only had news, local and sports. Not much else.
For Starbucks coffee, didn't seem that good.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, August 30, 2012
Thank you for your recent review of hotel, we are always interested in hearing of our guests experiences with us. Our expert housekeeping will be glad to hear that you enjoyed your clean room, I will be looking into your suggestions for improvements to help improve our hotel experience. If you are ever in the Hendersonville, NC. area it would be our pleasure to serve you again.
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Ottawa, ON
Top Contributor
59 reviews 59 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed August 26, 2012

Until I showed up for breakfast, everything about this property was top-notch. Friendly and cordial staff, clean, quiet, comfortable, well set-up room. Particularly liked the white covers on the beds instead of the more common dark patterned bedspreads designed to hide dirt and stains. The 24 hour "starbucks" coffee in the lobby didn't necessarily taste like Starbucks, but it did have taste.

When I arrived at the breakfast closet, it was packed with people, such that I have no idea what the hot offerings were. I didn't manage to access the juices, but I was able to get some cereal because they were outside the closet in the lobby, and was also able to reach around the corner to grab a couple of mini-danishes.

So disappointing. And surprising, too, since the property is basically an older 2 storey strip motel fronted by a newish and attractive 2 storey brick building containing some offices, the front desk and a fine Mexican restaurant. Surely they could have made appropriate breakfast space.

So, read my rating as excellent if you don't care about the breakfast.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, August 30, 2012
Thank you for your recent review of hotel, we are always interested in hearing of our guests experiences with us. We were pleased to hear that you enjoyed your stay and rest assured we are in the process of making major changes in our breakfast room to correct the size problem that you experienced. If you are ever in the Hendersonville, NC. area it would be our pleasure to serve you again.
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Cincinnati
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 20, 2012

I'd give 3.5 rating if I could, because the value was better than average overall. We got 2 rooms, and the staff accommodated my request for adjoining. Turns out we stayed there sometime early 90's, and the knock is I bet the carpet and air conditioner is the same... but can't complain as we needed pet friendly. Rooms were musty, but clean...perfect for a night on the road. I agree with other reviewers that the attached Mexican restaurant was great! Solid choice overall.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, August 24, 2012
Thank you for your recent review of your stay at our hotel, we are always interested in hearing about our guest experiences. Rest assured we will be taking action on your suggestions for improvements, they are important to the continued success of our hotel. Please remember us if you are ever in the Hendersonville, NC. area it would be our pleasure to show you GENUINE AMERICAN QUALITY.

Best Regards,
Jim Laub
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 19, 2012 via mobile

Stayed here for one night. Was a little surprised it was $80 (after tax). Clean rooms and bath room. Carpet is dated. Could benefit greatly from changing it out. Breakfast was not so great. Other than that....a good nights rest.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm34113, General Manager at BEST WESTERN Hendersonville Inn, responded to this review, August 24, 2012
Thank you for your recent review of your stay at our hotel, we are always interested in hearing about our guest experiences. Rest assured we will be taking action on your suggestions for improvements, they are important to the continued success of our hotel. Please remember us if you are ever in the Hendersonville, NC. area it would be our pleasure to show you GENUINE AMERICAN QUALITY.

Best Regards,
Jim Laub
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cincinnati
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 14, 2012

rude unhelpful staff. air conditioner didnt work well. bugs in the bathroom and around sink. bathroom door was broken. mirror on wall was tilted and leaning. at least the mexican restaraunt was good. i expected more. i have never stayed at a best western before. might not again

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm34113, Owner at BEST WESTERN Hendersonville Inn, responded to this review, August 16, 2012
Thank you for your recent review of your stay at our hotel, we are always interested in hearing about our guest experiences. We are sorry that we did not meet your expectations, our staff takes a great deal of pride in providing each of guests an excellent experience. I will be investigating each issue you encountered to prevent them from happening in the future. Please contact me directly if you are ever in the Hendersonville, NC. area in the future, we would like another opportunity to show you GENUINE AMERICAN QUALITY>

Best Regards,
Jim Laub
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Hendersonville Inn

Address: 105 Sugarloaf Road, Interstate 26 and 64 East, PO Box 669, Hendersonville, NC 28793
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Hendersonville
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 12 hotels in Hendersonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Hendersonville Inn 3*
Reservation Options:
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Also Known As:
Best Western Hendersonville Hotel Hendersonville
Hendersonville Best Western

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