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“just what I needed. Everything was just right.” 5 of 5 stars
Review of Hampton Inn Henderson

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Hampton Inn Henderson
2.5 of 5 Hotel   |   385 Ruin Creek Road, Henderson, NC 27536   |  
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Ranked #2 of 10 Hotels in Henderson
Charlotte, North Carolina
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“just what I needed. Everything was just right.”
5 of 5 stars Reviewed March 24, 2014

This was an overnight stop on a roadtrip. We did not have reservations, got a great room with a great rate. Everything was just right. Towels were soft, breakfast was good, air/heat was quiet and the room stayed the temperature (not alot of cycling of the system). Neutrogena soap and shampoo products. Had a nifty device on the nightstand, has 2 regular outlets and 2 USB outlets. It made charging phones and ipods so much easier.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shirley_julian, General Manager at Hampton Inn Henderson, responded to this review, April 9, 2014
Hello! I'm Shirley Julian, general manager at the Hampton Inn of Henderson, NC. Thank you for your positive feedback. I am so glad you enjoyed your visit to us and we look forward to seeing you again. It means alot to the staff to know that you were able to experience our warm Hamptonality! It's guests' like you that make our jobs worthwhile!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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159 reviews from our community

Traveler rating
    70
    60
    23
    3
    3
See reviews for
57
33
14
37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Rock Hill, United States
1 review
5 of 5 stars Reviewed March 21, 2014

Welcome package for Diamond member offered low carb choices of diet soda and pork skins. Very nice change from cookies and vitamin water. The thoughtfulness and immediate response from the staff was a refreshing experience after going through 6 other hotels that were booked full. This hotel was a little out of the way, but I will def. stay again.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shirley_julian, General Manager at Hampton Inn Henderson, responded to this review, April 9, 2014
Hello! I'm Shirley Julian, general manager at the Hampton Inn of Henderson, NC. Thank you for your positive feedback. I am so glad you enjoyed your visit to us and we look forward to seeing you again. It means alot to the staff to know that you were able to experience our warm Hamptonality! It's guests' like you that make our jobs worthwhile!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hickory n.c., United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 17, 2014

This HAMPTON INN needs a good cleaning, and is a little shabby..The mattress was very old and lumpy. would advise you to go on into SOUTH Hill Va or down to Durham, n.c. The bathroom floors need a good scrubbing and the carpet needs to be cleaned.It just looks dirty and shabby.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 29, 2014

We use Hampton Inn a lot and this one was a little disappointing. It needs a little refurbishing to bring it up to the newest ones. The entrance was not very clean and the elevator floor was filthy.
The breakfast was good and the breakfast area clean. Front desk could have been a little more welcoming.

Room Tip: Away from the highway
See more room tips
  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shirley j, General Manager at Hampton Inn Henderson, responded to this review, February 3, 2014
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the your stay. I have shared your feedback with the staff and to the owner. We are in the process of renovating our guest rooms and hope that you will come back to see the change.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Henderson.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 22, 2014

This hotel was was looking really run down and they have completely renovated the lobby and the work out room, nice job. Room look done over as well. Not much as far as restaurants in that area but needed to travel for business and this hotel is where we always stay when we go to Henderson, NC.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shirley j, General Manager at Hampton Inn Henderson, responded to this review, January 24, 2014
Hello! I'm Shirley Julian, general manager at the Hampton Inn of Henderson, NC. Thank you for your positive feedback. I am so glad you enjoyed your visit to us and we look forward to seeing you again. It means alot to the staff to know that you were able to experience our warm Hamptonality! It's guests' like you that make our jobs worthwhile!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 18, 2014

Driving south we unexpectedly needed a room due on our trip and this hotel was at the next exit so we turned off and stayed.
A very friendly greeting when we walked in. It felt almost like we were visiting family, but family who understood we were tired so quickly had us on to our room. A comfortable bed was waiting for us. A quick run downstairs for some tea and a cookie and off to bed.
The next morning an above average breakfast was waiting for us. The staff was so good with the kids and they appreciated what was given to them.
I don't think Henderson, NC will be in our travel plans going forward, but I do know I will drive an extra hour to arrive at this hotel.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shirley j, General Manager at Hampton Inn Henderson, responded to this review, January 21, 2014
Hello, this is Shirley, the General Manager! Thank you for taking the time to fill out the online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 20, 2013

I have stayed at this hotel plenty of times in the past. I could rely on it for its cleanliness and quality of furniture and fixtures and the professionalism of the staff. This is no longer the case. We stayed at the door ringing the phone until the night attendant woke up long enough to let us in. The lobby, hallways and elevators were dirty. The rooms are not as clean as they used to be. There were hairs on one of the bed's sheets. We all slept in the other bed. The beds are old and uncomfortable. There were hairs on the bathroom floor, and the shower curtain was torn, there was discolored caulking in the shower. I can state more issues with this place. It was too late to go anywhere else and this hotel was sold out. We will not return. We emailed the GM and received no response.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Henderson

Address: 385 Ruin Creek Road, Henderson, NC 27536
Phone Number:
Location: United States > North Carolina > Henderson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Henderson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Henderson 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Find everything you need for a comfortable stay at our hotel in Henderson, North Carolina. Make yourself comfortable in a spacious guest room and discover thoughtful amenities including a coffeemaker, work desk, and free high-speed internet access. Feel refreshed after a great night’s rest in a clean and fresh Hampton bed®. Start your day right with Hampton’s free hot breakfast®. Even if you're in a rush, don't miss the most important meal of the day. On your way out, grab a free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. ... more   less 
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Also Known As:
Henderson Hampton Inn

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