My husband and I traveled to this area to attend a wedding, and this was one of the two hotel names we were given. When we pulled up it was what we had expected, a nice looking hotel, nothing fancy. We left out bags in the car and went to check-in. We are part of the "Priority Club" they offer. After we finished checking in we told the front desk clerk we were going to take the luggage cart to get our suitcases and such (we were on the 2nd floor). Before we left we asked if we could switch to the 1st floor so we would be with the rest of our group we were staying with and she said no they were overbooked (however my husband later heard her telling someone quite the opposite when they came in seeking a room for the night). We proceeded to go outside get our luggage and returned inside to locate the elevator. We started to walk down the wrong hallway and the front desk clerk peeked her head over the counter and told us "You need to go to the doorway with the exit sign". We turned around to see the exit sign over an elevator, so we proceeded to go that way and I pushed the button for the elevator. After several minutes waiting my husband saw that the elevator key was turned to the "off" position. We went up to the front desk and asked in the elevator was working and she said no. This whole ordeal could've been avoided if she would have kindly let us know this up front instead of WATCHING us walk past her several times with our luggage cart and towards the elevator door! So we lugged our belonging up the stairs and made it to our small room. Besides the small bathroom and the flickering lights, the room was as expected. My husband layed down to watch some TV and the remote wouldn't work, so he called down to the front desk and said we would need some new batteries and she said if he would bring it down she would give him a new one! After the first night, things settled down. Our bed was very comfortable. I scheduled a wakeup call for 7:30, fortunately I had set my cell phone alarm as well, because we didn't receive the call until 7:30. There were several silverfish squished in the picture over our bed, that was a bit disturbing. Overall, most people would say "We got what we payed for", but there are some things that are just customer service issues here.
- Official Description (provided by the hotel):
- Experience Red Roof PLUS+. Adding more WOW to your stay! Discover an enhanced experience with all new rooms and our most requested higher-end amenities. A completely remodeled and upgraded stay. The non-smoking Red Roof PLUS+ Henderson is conveniently located off of I-85, just 3 miles from downtown Henderson. Shopping nearby includes The Henderson Square Mall and Outlet City, as well as many other shops and restaurants. Catch a movie at the Marketplace Cinema, or bowl a few games at Carolina Lanes. Adventure Island is only 1 mile away and offers bumper boats, batting cages, laser tag and many other family fun activities. For business travelers, we are close to Revlon and the Walmart Distribution Center. If you are looking for fun outdoors, Kerr Lake and Satterwhite Point are only 10 miles from the hotel. Come experience the hospitality the Red Roof PLUS+ Henderson has to offer! All guestrooms at the Red Roof PLUS+ Henderson include free WiFi, flat screen TV, microwave & refrigerator, iron and ironing board, hairdryer, and in-room coffee. This Red Roof PLUS+ hotel also features Premium Rooms with breakfast and a snack ready in your room! Free coffee & tea are available 24 hours a day in the lobby. Enjoy free hot breakfast daily (6:30-9:30am) including eggs, bacon, sausage, gravy, biscuits, pancakes, bread and fruit. Use of our on-site fitness room is included with your stay. The hotel offers a business center which include a computer and printer for guest use, as well as copy and fax service.* A meeting room which sits 15 people is available for an additional fee. One well behaved family pet per room is welcome! ... more less
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- Also Known As:
- Holiday Inn Express Henderson Hotel Henderson
- Holiday Inn Henderson
- Henderson Holiday Inn