My husband and I stayed at this property the first week of June 2012. We were in the area to visit my sister and her family. My nephew was going through chemo . We were satisfied with the 1 bedroom suite we stayed in. We were traveling with our mini dachshund that weighs about 13 pounds. During our stay, when approximately 4 feet away from our door, a guest across the hall opened his door with his dog. He dropped the leash and his dog (approximately 40 pounds) attacked our dog. It was so scary; I could not even see our dog. My husband had to pull his dog off our dog and all we could hear was her crying. The other guest had his dog on a retractable leash. The other guest went down to the front desk and said our dog attacked his dog. How amazing that a 13 pound dog would be capable of attacking a 40 pound dog! I also went down to talk to them and mentioned the type of leash that he was using because you have no control with those types of leashes. The staff never apologized or talked to them about the leash. I was so glad to get out of there. I never let my dog walk inside by herself again during our stay.
We went back to this property on August 24th and checked out on August 30th. The trip was to attend my nephew's funeral. I made the reservation through the central number. I am a platinum member of priority club which entitles me to a free upgrade. The reservationist stated that I should not have a problem getting a one bedroom using the upgrade but to call a day prior to check-in. When I called, I was first told that they did not have any 1 bedrooms available because there was a football game at the university that weekend. I knew that wasn't true because my brother is an alumni member goes to all the home games and that there wasn't a games until labor day weekend. They told me that some people would be checking in early. We were leaving on Thursday and they stuck by their story. I asked my brother if people would be checking in that early and he said no. They then put me through to the manager and she stated that they do not allow pets in their 1 bedrooms. This is not stated on their website. I explained that I would be staying for a week and that the reason for the stay was for a funeral. She said they were under new management and couldn't allow it. I called guest services at priority club and was told that they should have updated their web page if that is their rules.
I could have stayed at a Holiday Inn Express with my pets which would have been a lot closer to my sister and would have had the same amount of space. I will not be staying at this property again. They should state on their web page that pets are only allowed in their regular rooms that way people traveling with pets are not deceived.
- Official Description (provided by the hotel):
- The Candlewood Suites Hotel Greenville NC, a Greenville NC extended-stay hotel, is close to Vidant Medical Center Hospital, the VA Super Center Medical Clinic, East Carolina Heart Institute, ECU Health Science Campus, ECU Dental School, ECU School of Medicine, the Children's Hospital of Eastern North Carolina, and offers special medical patient and family discounts. The Candlewood Suites Hotel Greenville NC is conveniently located minutes from the ECU Main Campus & Athletic Complex, the Greenville Convention Center, PGV Airport and is convenient to Greenville's major corporations including Attends, ASMO, Convergys Corp., DSM Pharmaceuticals, Grady-White Boats, NACCO, Overton's and we are the closest hotel to Alliance One in Farmville NC.. Candlewood Suites Hotel Greenville NC puts the amenities where they really count, in your room. Cook meals in your fully-equipped kitchen and relax in the overstuffed recliner while watching movies from our free movie library. Business and government travelers to Greenville can work more efficiently by utilizing executive desks and free high speed wired and wireless Internet access in every room. For personal efficiency, take advantage of the Candlewood Suites Hotel Greenville NC's free guest laundry while exercising in our Candlewood Gym. Stay at the Candlewood Suites Hotel Greenville NC for your visit to the Greenville NC area. ... more less
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- Also Known As:
- Candlewood Suites Greenville Nc Hotel Greenville