I am from Knoxville TN and I travel quite regular, from San Jose CA all the way over and up to Atlantic Beach NY and down to Miami FL, you might as well say I live in hotels, so I always look at the overall Hotel when I look for either a room for the Night or by the week. The Courtyard is the only Hotel in Gastonia with a 3 star rating. Now on that note, by reading the reviews on line I was prepared for the worst.
Once I walked into the Hotel it was very clean and busy, I was warmly greeted by Jonay Diaz (A very professional looking guy at the front desk checking me into my room.) we talked for a few minutes about the Hotels Amenities and the local attractions, a very knowledgeable person. If only the other Hotel chains had a person as excited and professional as he was towards his job. If anyone reads these as I do, in my opinion Jonay Diaz has my respect and my highest recommendation for customer service.
I walked to my room, the temperature was set. Very comfortable! The room was clean because I started looking for flaws as the reviews said were there. The room smelled clean everything nice and neat, JUST PERFECT! Went down into the pool area, had soft music playing and again a very peaceful atmosphere and very clean. Jacuzzi was perfect, nice and hot. The pool was heated, again very nice.
Hotel was quiet and staff was simply amazing. I could not have stayed at a nicer, friendlier Hotel. I heard no noise from traffic and the Hotel was in the middle of everything. Perfect location if you want a quiet and great customer service experience. The mall 5 minutes away, nice restaurants 2 minutes away, not to mention gas station and grocery store minutes away this is now my most favorite Hotel to stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
What an exciting review with very detailed interactions. Thank you so much for staying with us and sharing this great experience. Jonay does an excellent job and is well known amongst our guests for providing refreshing service to each guest. I will share your comments with Jonay and the rest of the team that took such great care of you. We hope to solidify you as a loyal guest for our hotel when traveling to Gastonia, NC and we'll exceed your expectations then as well!
Report response as inappropriate
Please return soon and travel safely!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.