My husband and I feel that our card used to save our room online was spitefully charged for a 3 night stay because we politely complained to the desk about the broken AC in our room 15 minutes after check-in on the 4th of July weekend. We requested to leave the hotel and stay some place else since online said they were booked up. Well, I'm 8 months pregnant and was not going to stay in a hot room. The front desk lady said we would be responsible for at least a 1 night charge, so we used a different card for the transaction, no problem. 30 minutes later, while at another hotel, we noticed Super 8 charged us, anyway, for the whole 3 nights using the card I saved to make the reservation online. When we called Super 8, the front desk lady working Thursday night on the 3rd behaved incompetently about the extra charge claiming she didn't see it, which was well over $200 dollars. We asked for the manager and she said she was not there, so we left our info to receive a return call, but the desk clerk called us back instead to explain again how she only see's a 1 night charge. For what purpose she decided to call, I do not know, because I wasn't trying to hear that when I was currently looking at the charge on my online statement. Finally, we got a call from the manager at Super 8 and she was EXTREMELY helpful and friendly. She fixed the mess that was made by the clerk and did it promptly. The charge was reversed and refunded. I was very pleased with the manager and thankful for what she did. Because of desk clerks like the one we experienced, I do not recommend online reservations if you feel you may be unsatisfied with your room. This hotel is not likely to book up, so I suggest walk -ins only. My husband and I felt access to our credit card was abused intentionally because we wanted to leave the hotel rather than switch to another room. Financial errors of this sort could place a damper on your holiday plans, especially when the error was completely avoidable. So, please be advised.
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