While the staff at this hotel were nice and the rate we got was affordable, we went during their construction season. They had just completed the dry walling of the front area, where the breakfast area was supposed to be. It was very dusty, but I could understand that. What was problematic was they put us in a room next to the construction area and across from the temporary dining area. It was loud and kept my wife up. While this would have been manageable, I awoke in the morning to a flood coming into the construction area from an upstairs room. I went upstairs to see what was happening, and it appeared that there was a major waterline break in one room. The people there seemed good-natured, but they were busy getting all their stuff out and moving out of the hotel. While the water was not coming into our room, the hotel staff was telling people to leave through another exit. We did so. What still puzzles me is that for several hours, the water had been running and was still running when we left. I don't know why they couldn't have shut off the water. We left quickly without looking back, glad to be dry and away from a challenging experience.
Make sure not to book a room near the front nor near the icemaker. The latter can be very loud.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 7, 2013
Thank you for taking the time to let us know about your stay with us. I do greatly apologize for the HUGE inconvenience with the unfortunate accident we had with a water pipe breaking. I understand what a hassle it can be and how frustrating it is when you experience problems during a hotel stay. I want my guests to have a perfect experience with us and I apologize that you didn't. I hope, other than the water issues Sunday morning, that you were otherwise able to enjoy your stay with us. I hope you'll come back and visit and see our lobby and breakfast area when it's completed!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.