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“Great stay and wonderful service” 4 of 5 stars
Review of Hampton Inn Franklin

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Hampton Inn Franklin
3.0 of 5 Hotel   |   244 Cunningham Road, Franklin, NC 28734   |  
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Earn Double HHonors Point
Ranked #1 of 13 Hotels in Franklin
Certificate of Excellence 2014
Pembroke Pines, Florida
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
“Great stay and wonderful service”
4 of 5 stars Reviewed June 4, 2013

My husband, our kids and I stayed at this hotel when we went up to visit family in Franklin, NC. We chose this hotel due to it's close proximity to my mother's in law's house. This was our first time staying at a hotel in Franklin so, I was a little apprehensive when I booked it (I'm a little bit of a hotel snob). Imagine our surprise when we arrived. The lobby was decorated with holiday décor (we went during Thanksgiving weekend) and the sitting area in the lobby felt very cozy with its fireplace and decor.The front desk clerk was courteous and quickly got us checked in The kids were excited to see that there was a basket of cookies on the check in counter. They took a couple up to our room after we checked in. Our room was a standard room with 2 beds. It was very spacious with a nice size bathroom. Our room was very comfortable, smelled really clean and everything seemed really new. Another big plus is that there is continental breakfast included with the stay. The breakfast was very good and the food was very fresh. I would definitely be staying here again. I am inclined to give this hotel an EXCELLENT review but I usually leave the EXCELLENT reviews for more upscale hotels. I highly recommend this hotel.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this review, June 5, 2013
My name is Laurie Richards and I am the general manager at the Hampton Inn Franklin, NC. Thank you so much for the fantastic review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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297 reviews from our community

Traveler rating
    172
    98
    21
    3
    3
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Concord, North Carolina
Top Contributor
55 reviews 55 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 2, 2013

We stayed here with the family while my wife was doing a long trail hike for make a wish. The hotel was very busy with a lot of other hikers, and they handled it wonderfully. The pool was great for the kids, the dining area always had food in it during the day, and the rooms were very clean and comfortable. Definitely the best place to stay anywhere near here.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this review, June 3, 2013
The pleasure was all ours to serve you while in Franklin! Our staff works hard to provide you with a home away from home experience as our team gets to know our guests on a personal level.
Thank you for taking the time to share your wonderful comments with us. I have passed your positive words along to our team. We look forward to seeing you back soon!
Make A Wish was AWESOME!
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A TripAdvisor Member
5 of 5 stars Reviewed June 1, 2013

Everyone should try the Hampton Inn and get a great stay experience each time you. Rooms are fresh and clean. Breakfast area was clean and very good. They also give you a breakfast bag to go if you don't have time to eat there.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this review, June 2, 2013
Thank you so much for the fantastic review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

I will share your wonderful words of praise with the entire staff. You have made many our day...and we have made your stay!

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
Your friend in the Mountains
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Top Contributor
154 reviews 154 reviews
64 hotel reviews
Reviews in 70 cities Reviews in 70 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed May 31, 2013

I very much want to share the wonderful experience my husband and I had at the Hampton Inn in Franklin NC on 5/26. It was about 11:30am when we arrived on our motorcycle, soaking wet, as we had gotten caught in an unexpected rain storm. Unexpected being the key word - as in we did not have rain suits - we didn't even have spare clothes! It was cold and we were completely drenched. Laurie Richards greeted us with overwhelming hospitality. She let us check in immediately, she had our clothes dried in the hotel laundry room, she let my husband use the water hose on his motorcycle (of course the sun was out an hour after we arrived), she offered to drive us somewhere after work if we needed her to, she was incredible! Yes, we are Honors members, but what Laurie did was beyond any call of duty. We couldn't have asked for anything more and we have told everyone we know what happened - no one can believe it. And anytime we are in the area, this place is where we will stay. THANK YOU SO MUCH LAURIE!! We will never forget how you helped us that day.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this review, June 1, 2013
Well don’t we feel mighty Special!...Because you felt mighty Special!

Thank you so much for the fantastic review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
Your friend in the Mountains
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gastonia, North Carolina, United States
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 29, 2013

Excellent but expensive hotel. Staff was great and the hotel was very clean. Only down side is no breakfast bar. Only a continental style with microwave biscuits. So add to the cost to go out to eat breakfast. Easy to find. Next time though we will stay somewhere that does have a breakfast bar. With the price of the rooms they could afford to give one.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this review, June 1, 2013
Thank you so much for the review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

We will be remodeling our breakfast area within the next six months to offer you more breakfast choices. I hope on your next visit breakfast will impress you!

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
Your friend in the Mountains
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 27, 2013

Great hotel that gets you close to the NOC and other outdoor activities in NC. I live in Atlanta and it's too far to drive up in the morning but staying in Franklin is great. There are a lot of restaurants nearby.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this review, May 29, 2013
Well don’t we feel mighty Special!...Because you felt mighty Special!

Thank you so much for the fantastic review! I’m so glad you were able to enjoy our little mountain town and that you choose our hotel as your home away from home.

When your travels take you to the mountains again, we’d be honored to have you stay with us again. It was our pleasure to offer you great Hampton service.

What can we say but see you next time!
Laurie and the entire team at the Hampton Inn Franklin, NC
Your friend in the Mountains
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norcross, Georgia
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 24, 2013

I'm always a little worried that a hotel won't be as nice as the it looks on the web, but this time I was pleasantly surprised that it was better than expected. I've stayed at several Hampton Inns and this property is one of the nicest of the chain. The staff was very friendly and helped us find several options for dining in Franklin. The rooms are new and really nicely appointed. The free WIFI worked great. We will definitely be back.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamptonhome, General Manager at Hampton Inn Franklin, responded to this review, May 26, 2013
The pleasure was all ours to serve you while in Franklin ! Our staff works hard to provide you with a home away from home experience as our team gets to know our guests on a personal level. Thank you for taking the time to leave us such warm words of praise. I have passed your positive comments along to our team. We look forward to seeing you back soon! Till we meet again.
Your Friends in the Mountains!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Franklin

Address: 244 Cunningham Road, Franklin, NC 28734
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in Franklin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn Franklin 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Hampton Hotel Franklin
Franklin Hampton Inn

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