Stayed at Fontana for a week in mid-July, with our two kids and another family from home and their three teens. Would have left after one night if we were making the trip solo, as the cabin was nearly unfit for habitation.
The cabin had large holes in the screens and walls. The floor in the bathroom had a hole 4" across that had been covered with laminate to hide the problem, the shower walls were uncaulked so water was continously leaking out of the enclosure onto the floor. There was limited lighting, lots of charming mexican music from the employees cabin next to ours, and ceiling fans that made sleeping unlikely(no a/c). Likewise, there was no telephone in our room(cell phones will NOT work here) so we couldn't call the front desk, there was no television or radio. The bed linens were not changed in our week. To obtain clean towels, we were instructed to hang our dirty ones on the porch railing - fresh towels are then laid on the porch mid-day.
Our first trip to the Bears Den lounge had the waitress present us with a $15.08 ticket for a domestic draft beer and soda - when we questioned the charge she lowered it to $5.08(a most unlikely total for such an order). At checkout, the $15.08 had reappeared on the room charge.
We inquired at the front desk as to the cost of the breakfast buffet the following morning, and was told $7.50. By the time we seated ourselves the following morning, the charge was $12.
The sound of motorcycles through the village wasn't entirely unexpected, the surrounding country is gorgeous. We hiked extensively, whitewater rafted in Nantahala(about an hour away) and drove to Cades Cove(another 1.5 hours away).
The pool and 'lazy river' water feature is nice for little kids, but has a max depth of 4.5 feet. the lazy river circulates water in a circle, and had tubes waiting for your soaking pleasure. Access to the pool is available to non-guests - we saw a flyer promoting a recreation pass to NC residents. Think about the security issues related to this policy before you let your kids go to the pool unaccompanied.
I would not stay in Fontana again. The cabins may be seriously inferior to the lodge rooms, but the poor customer service and games regarding charges was unacceptable.
- Official Description (provided by the hotel):
- Fontana Village Resort, a year round destination resort, is set amidst the pristine beauty of the Nantahala Forest of western North Carolina, gateway to the Great Smoky Mountains National Park. The Village has a wide range of accommodations, including rooms in the intimate settings of The Lodge, suites, cabins in the forest, as well as RV & tent camping on Cheoah Lake. Add conference space, complimentary wi-fi service, restaurants and lounges, General Store, gift shops, outfitters, pools, marina, massage and fitness center, mountain bike shop, miles of on-site trails suitable for biking and hiking, and it's easy to see why Fontana is a Great Smoky Mountain Destination. The resort offers an assortment of dining options including the Mountview Restaurant and the Wildwood Grill offering resort-casual dining and event catering. The Pitstop offers a fast fare menu for guests or travelers on the go. If watersports are on your itinerary during your stay, the Fontana Marina, located on the beautiful 30 mile long Fontana Lake, has an assortment of different watercraft rentals and equipment available. The Marina's ship store offers a complete line of tackle, light groceries and snacks and anything else guests might need for a perfect day on the water. ... more less
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- Also Known As:
- Fontana Village Hotel Fontana Dam
- Fontana Village Fontana Dam