This is my favorite type of review to write. At 3 hotel stays for business every week covering 3 states, I only stay with Comfort Suites and Holiday Inn. I have only one true deal breaker with these 2 chains and only find this deal breaker about every 10 different hotels. The deal breaker is, after checking in, “We need a credit card for incidentals”. Please let me explain this to mgmt at this location. If I pay a $35 to $50 incidental hold at every hotel, any given month I would have hundreds of dollars revolving on my card. It takes 5 to 10 business days for the money to be credited back to my card. I do not carry cash to give you $50 to pick up the following morning. See, my room was already paid in full online through my employer. Once I give you a second card for incidentals, I have now given 2 credit card numbers out to complete strangers. Our card numbers are compromised on a regular basis and this is the very reason, giving out card numbers to strangers. What do you need an incidental card for? If I make a long distance call? I have both a personal and business cell, both unlimited. You have no pay per view. When I checked in the attendant refused me and informed me I could stay there….even though I stay at countless Holiday Inns every week for years and have a rewards card to show. So she let me head for the door. As usual, it was the status quo, I asked for the manager and the manager waived the incidental fee. The part that makes no sense is that her response was she would waive the fee because if anything happened to the room she would just charge the card on file. Carolyn, if that’s the case then why would you insist, and the other front desk clerk insist on a incidental card???? Please read my other posts, this is an outdated policy. If you are afraid I will make long distance calls then shut off the phone, anything else you made it clear you can just bill the card used to pay for the room online. I am not told, nor is my staff, where to book our stays. We book them ourselves online, wherever we choose. Just landed a chain acct in Fayetteville and this was my first initial visit here with many to follow but guess where we wont be staying…..here!! I hope other viewers read this post and find it useful as they usually do when I title them “Incidental Fee!”. You broke my cardinal rule…I don’t care how old this policy is here or what reason you have, I can chop it down and your competitor will get my business every time : ) Carolyn, the front desk manager, did let me stay and was very polite but I wont be back. Not to knock it any further but this is the smallest king room at a Holiday Inn Ive ever stayed in…there wansnt even a couch. Several of these type incidental reviews have led to a phone call from management, free room vouchers, etc. Send them to me because I never use them, I give them away to family only after informing them of the coming credit card hold!
- Official Description (provided by the hotel):
- Fayetteville, NC, Fort Bragg NC Military Base - The Holiday Inn I-95 is a perfect location for all travelers. People travel from far and wide because of Fort Bragg and Pope Air Force Base - headquarters for the country's elite military units and fast growing military museums. You will find our location on Interstate 95 at exit 49 the place to be. Heated indoor pool, fitness center, and Baron's Restaurant and Lounge on-site are but a few of the amenities we have to offer. Holiday Inn I-95 welcomes all guests and their pets ($35.00 USD non refundable pet fee will apply in addition to booked rate in Pet Specified rooms only - call hotel for more details), so don't leave Fido at home. We have a bed for him too. Planning your family reunion or wedding event of a lifetime? Please contact one of our sales staff to work with you every step of the way. With over 14,000 square feet of meeting space you will find the Holiday Inn I-95 is sure to be exceptionally suited for groups of 10 to 500. You will have our undivided attention and we guarantee the success of your function. Competitive AAA, AARP and Corporate Rates available. Discounts also offered to PWC, Frito-Lay, Purolator, and Smithfield Foods are just a few of the companies that call Fayetteville home. So come visit Fayetteville, NC and Fort Bragg today and 'Stay with someone you know'. ... more less
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- Also Known As:
- Holiday Inn Fayetteville i-95 South Hotel Fayetteville
- Fayetteville Holiday Inn