We booked our stay months in advance for our trip south. I called at least a dozen hotels looking for one with a real crib (not a pack and play) and this hotel was the only one that had what I was looking for. The woman working at the front desk was very nice and friendly. During a second trip to the car, she also asked how the room was. The room was great and the cribs were exactly how they explained them. The only complaint that I have was the unfriendly person working the breakfast area. It was made clear that breakfast was 6am-9am. We arrived at the breakfast area at 8:40 and the line to make a waffle had 4 people in it. After waiting for 15 minutes, the woman pulled the waffle mix while I was the next one in line. I then went to get a milk and she took the cereal just before i could get my hands on a box. Lastly, I was able to get a bagel. There she was, taking the butter right in front of me. I saw a man in a suit and approached him just to tell him that multiple people including myself were disappointed with the unfriendly service from the woman running the breakfast area. I was quickly dismissed by the man and he stated that we were told at check in about the 9am breakfast. I again stated that they should care more about their customers. He stated that he had a right payroll and couldn't bend the 9:00 rule. Instead of trying to do something to fix the issue, the manager just pointed to his payroll. Everything was great except that last part. Hopefully the feedback provided will help this hotel improve.
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- Also Known As:
- Wingate By Wyndham Fayetteville Hotel Fayetteville
- Wingate Hotel Fayetteville