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Hilton Durham: Traveler Reviews


Hotel class 3.5 of 5
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3800 Hillsborough Road, Durham, NC 27705-2328
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67% Recommend
3.5 of 5 stars 35 reviews
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Newly Renovated! NICE!

Hilton Durham

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4 of 5 stars
eurotrek   152 contributions
knoxville, tn
Dec 28, 2004
5/5 found this review helpful

We were a bit hesitant about the Hilton but after seeing on their website that they were renovating we phoned and spoke to the staff who told us the renovation was all but complete, so we booked. Glad we did! Arrived late in day( In August 2004) and welcomed to warm lobby with mostly new furniture ( a few pieces were from pre-renovation but should be all replaced by now) and a very nice front desk staff and warm cookies! Room was fresh, clean & newly renovated, as was bathrom. Bed was heavenly with high quality cotton damask triple sheeted beds and huge down bedding and lots of good quality pillows. The most comfortable bed ever! Room service was typical Hilton fare...good but not outstanding. We did find that our room did not have coffee for the coffee maker and when we called to the front desk they informed us that the food services was out of packets and so in the morning they sent a complimentary large carafe of delicious coffee, nicely presented. Hotel seemed to go out of it's way to be 1st class and we would certainly stay there again. The only reason we are not rating this hotel 5 "dots" is that there were still a few renovations that needed completeing before it was top notch. Be sure to ask for a renovated room and you will be very happy!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Not Awful, But . . .

Hilton Durham

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2 of 5 stars
A TripAdvisor Member
Lexington, SC
Jun 12, 2003
1/2 found this review helpful

I just spent 2 nights here with my family. This hotel is definitely showing its age. Our room AC sounded like a jet taking off (although it did cool the room), the telephone did not work one day, and the hotel overall just seemed to need a facelift. We stayed on the "Executive Level" and were supposed to have complimentary brekafast and evening cocktails. The breakfast consisted of a few pastries thrown on a tray. I did not bother checking out the evening fare.

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Comfortable but no Duke transportation

Hilton Durham

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3 of 5 stars
A TripAdvisor Member
Cornelius, NC
Oct 20, 2002
6/9 found this review helpful

My visit was very nice, but if you are counting on using their "shuttle service" to and from the Duke hospitals/ clinics, don't count on it. I was given several answers on the evening before advising me they had it, but, on the day I needed it, I was told it had been discontinued.
They called me a cab at my expense and the driver asked me for directions--I almost missed my appointment because he rode me all over the city rather than calling in for directions. It may have been "just me", but I had trouble finding the hotel and I rarely get lost.
Those are my only issues. The room was comfortable As a Hilton Gold member, I was given one complimentary continental breakfast (can be applied to buffet cost) and one complimentary cocktail delivered top my room. Room Service dinner was great.

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Average price*: $129 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hilton Durham Also Known As

  • Hilton Hotel Durham
  • Durham Hilton Hotel
  • Durham Hilton
Address: 3800 Hillsborough Road, Durham, NC 27705-2328