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“Noisy room” 3 of 5 stars
Review of Hilton Durham near Duke University

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Hilton Durham near Duke University
3.5 of 5 Hotel   |   3800 Hillsborough Road, Durham, NC 27705   |  
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Ranked #13 of 69 Hotels in Durham
Certificate of Excellence 2014
GreenLeadersBronze level
Paris
Top Contributor
73 reviews 73 reviews
69 hotel reviews
Reviews in 51 cities Reviews in 51 cities
58 helpful votes 58 helpful votes
“Noisy room”
3 of 5 stars Reviewed November 13, 2013

Stayed in large room suite which felt a little empty and suffered from poor lighting choices. Felt cheap and lacked practicality. The bed was comfortable.... Overall room was fine...except for noise. My room (300) was located right next to the elevators and this resulted in continuous noise which kept me awake all night. After nearly 6000 miles of travels that week, this night nearly killed me. So disapointing...especially when considering that my sole request upon check in was "a quiet room". So much for that. So make sure to ask for a room far from elevators!!

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben L, General Manager at Hilton Durham near Duke University, responded to this review, November 15, 2013
Thank you for taking the time to share your observations regarding your stay. I am truly sorry that your experience was not pleasant due to the elevator noise and the décor of your suite. Should your travels bring you back to Durham I would like personally welcome you back and ensure we exceed you’re expectations.

Ben Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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399 reviews from our community

Traveler rating
    196
    114
    43
    31
    15
See reviews for
111
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157
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Myrtle Beach, South Carolina
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 10, 2013

Can't say enough about the service provided by the Hilton Durham Hotel. Everything was wonderful...the room, food, pleasantness and professionalism. When the hotel shuttle was delayed the concierge called a cab to take us to dinner downtown at Hilton expense. The return shuttle trip to the hotel had a most pleasant Romanian driver who discussed the state of affairs in his country.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben L, General Manager at Hilton Durham near Duke University, responded to this review, November 18, 2013
Thank you very much for writing about your experiences at the Hilton Durham near Duke University.
It is great to hear about your interactions with our staff because we simply ask our Team Members to follow Conrad Hilton’s philosophy of “sharing the warmth and light of hospitality”. It was our pleasure to have you as our guest and ensure your comfort while your travels bring you to Durham. Hope to see you again soon.

Ben Logan
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Guilford, Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 9, 2013

Love this hotel. Quite but within 5 minutes of Duke Facilities and downtown Durham. The rooms are large, clean and overall very nice and comfortable. Also have a great breakfast buffet. Price varies by hot or cold breakfast but both have many options.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 6, 2013

We booked hotel rooms at the Hilton for our out of town wedding guests. The whole staff went out of their way to make this special weekend stress free and a complete joy for all of our guests. We have stayed at this hotel on many occasions, when visiting our daughter at Duke University. The rooms are clean and beds are comfortable. The staff is very attentive and friendly. The shuttle service to keys areas of Duke University is phenomenal. Thanks to all of the staff for a great weekend!!

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hendersonville, North Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 3, 2013

We were excited to find out that this Hilton was recently renovated. We visit the Durham area often to see our grand daughter and have stayed in several hotels here.

The lobby is nice, parking is good, and the renovation was nice. But, upkeep here is not so great. Bring slippers to walk on the carpet--maybe they need new vacuum cleaners. No free coffee in the lobby in the morning, but you can pay $4 for your Starbucks.

It's ok, but it's no Hilton.

Stayed November 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben L, General Manager at Hilton Durham near Duke University, responded to this review, November 4, 2013
Thank you for your review. Your feedback is valued for it is one of the best tools we have to continuously improve our service and the quality of our product. I would like to apologize for the issues you encountered with your room as it relates to housekeeping. I have sent you a personal note and would welcome the opportunity to speak so that we may know more about your experience.

Thank you for taking the time to share your comments.

Ben Logan
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New Bern, United States
1 review
2 of 5 stars Reviewed November 1, 2013

The hotel advertises special rates for Duke Hospital Patients, but when I called I was informed that none were available despite the fact that the hotel was not close to full. I consider this to be extremely thoughtless. It appears that this is nothing more than a marketing ploy

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben L, General Manager at Hilton Durham near Duke University, responded to this review, November 15, 2013
Thank you for sharing your experiences about your recent visit. I would like to apologize for the issues you encountered while making your reservation. It is our hope that we have the opportunity to earn your trust and business again in the future.

Ben Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed November 1, 2013

STaff could not locate reservation. Staff did not want to resolve issue. Took 2 hours on the phone with Expedia to finally get matter fixed. Staff could not be bothered to located delivered package. Ended up package was there in another room. Cost extra to get package shipped after departure. Hotel is old and smells badly.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben L, General Manager at Hilton Durham near Duke University, responded to this review, November 4, 2013
Thank you for sharing your experiences about your recent visit. I would like to apologize for the issues you encountered while staying with us including the reservation issues with Expedia, the lack of urgency by the staff and the misplaced package that was located after you departed the hotel. We will be reaching out to you to resolve these concerns personally and it is our hope that we have the opportunity to earn your trust in the future.

Best Regards

Ben Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Durham near Duke University

Address: 3800 Hillsborough Road, Durham, NC 27705
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Durham
#4 Romantic Hotel in Durham
#11 Family Hotel in Durham
#12 Business Hotel in Durham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Durham near Duke University 3.5*
Number of rooms: 195
Official Description (provided by the hotel):
Hotel completed full, multi-million dollar renovation including all guestrooms and suites as of May 2013 ~ Located 2 miles from Duke University & Duke Medical Center ~ Only hotel in Raleigh Durham area to offer certified "Allergy Friendly" PURE rooms ~ All rooms feature mini fridge, digital laptop safe, HDTV with 60+ High Definition Channels and music ~ Complimentary wireless Internet access in all guestrooms and lobby ~ Courtesy transportation within a 5 mile radius ~ Complimentary on-site parking ~ 24 Hour Hilton Fitness by LifeFitness® ~ Complementary 24 hour Business Center (PC+MAC) ~ Seasonal outdoor pool & whirlpool(May-October)~ Starbucks® We Proudly Brew Coffee Bar ~ Bluestone Grille & Bar offering seasonal flavors of Carolina, and featuring a bountiful Hilton Breakfast Buffet ... more   less 
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Also Known As:
Hilton Durham Near Duke University Hotel Durham
Hilton Hotel Durham
Durham Hilton Hotel

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