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“Great Hotel, Great Location” 4 of 5 stars
Review of Hilton Durham near Duke University

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Hilton Durham near Duke University
3.5 of 5 Hotel   |   3800 Hillsborough Road, Durham, NC 27705   |  
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Ranked #13 of 69 Hotels in Durham
Certificate of Excellence 2014
GreenLeadersBronze level
Boston, Massachusetts, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Hotel, Great Location”
4 of 5 stars Reviewed April 11, 2013

Stayed here for a few nights while visiting Durham and Duke... Super close to the Duke campus and other area attractions (like a max 15 min drive from everything, including that super nice mall in Durham!). The hotel was great! Looks newly renovated, bathrooms are nice, decor in rooms is very modern and comfortable. Upon first arriving we had a problem with our TV, the staff fixed it immediately. Great fireplace in the lobby too! Friendly staff!!

Def recommend this place!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben L, General Manager at Hilton Durham near Duke University, responded to this review, April 17, 2013
Thank you for the Trip Advisor post regarding your recent visit.
Even though we are close to everything as you accurately noted, we offer complementary shuttle service within a 5 mile radius of the hotel, including Duke University which is only 2 miles or about 5 minutes. It is also reassuring to hear your remarks about our new guest room product as the intent was to ensure all the comforts of home, so every room has new beds, a mini fridge and an HDTV with over 60 channels of entertainment.
We appreciate the feedback and look forward to welcoming you back soon.
Thank you again for sharing.
Ben Logan
General Manager
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399 reviews from our community

Traveler rating
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    43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2013

I checked in on Sunday night. The entire staff at this hotel is fantastic! Eva checked me in and every evening made sure she welcomed me when I returned from work. When I go to breakfast, the staff greets me by name and remembers that I drink orange juice. The bar staff is equally fantastic! Just a great experience. The updated rooms are wonderful. As another reviewer stated, tubs are outdated. I love the new shower.

Room Tip: Ask for a room facing the street. Don't stay on the expressway side. Also, ask for a high numb...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben L, General Manager at Hilton Durham near Duke University, responded to this review, April 17, 2013
Our sincerest thanks for your recent post on Trip Advisor. Our goal at the Hilton Durham near Duke University is to provide consistent, personalized, hassle-free, and inspirational service to our guests each and every day. It is also wonderful to hear that Eva and the Bluestone Staff took great care of you while you were with us. Also, the glass showers in our King Deluxe rooms are a big hit with many guests like yourself, however, we still offer tubs in most of our rooms, so be sure check with the Front Desk next time your with us.
We look forward to welcoming you back when your travel plans bring you back to Durham.
Ben Logan
General Manager
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Frisco, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2013

Great hotel near Duke University! Staff is wonderful. Room service is very friendly and prompt. I accidentally left the headlights on in my rental car and came out the next morning to a dead battery. The front desk promptly and very graciously found jumper cables and someone to jump my car. Our room has been recently renovated and is very nice. We have had a little construction noise to deal with during the day but honestly haven't been in our room much during the day. Hotel is very quiet at night. Will definitely stay here again when visiting our son at law school.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben L, General Manager at Hilton Durham near Duke University, responded to this review, April 7, 2013
Thank you for sharing comments about your visit to the Hilton Durham near Duke University.
Many guests like you are enjoying the new rooms and bathrooms and we appreciate hearing feedback and comments. We are pleased to announce that all renovations will be winding down later this month. It was reassuring to hear that you’re interactions with the staff were wonderful and that we responded quickly regarding your car battery.
Looking forward to seeing you again soon!
Ben Logan
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Round Rock, Texas
1 review
4 of 5 stars Reviewed April 3, 2013

The service provided by the Food and Beverage Director Dan McLaughlin along with a Bartender Keith is outstanding. I am a vegetarian and almost all items on the menu are "Non vegetarian". When I informed Dan, that I eat only vegetarian food. He instructed Keith to make a special item for me even if it was not on a menu. Keith made me delicious Nachos with all of my requested favorite ingredients. Keith was very pleasant and demonstrated excellent demeanor and customer service. I truly felt like a VIP. They both made me feel special and made my evening.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben L, General Manager at Hilton Durham near Duke University, responded to this review, April 7, 2013
Our sincerest thanks for your recent post on Trip Advisor. Our goal at the Hilton Durham near Duke University is to provide consistent, personalized, hassle-free, and inspirational service to our guests each and every day. It is great to hear that this was your experience due to Dan and Keith delivering this promise by facilitating your vegetarian request in Bluestone Grille.
We look forward to welcoming you back when your travel plans bring you back to Durham.
Ben Logan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fried Chicken SC
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 2, 2013

Great hotel in Durham!! Close to the Medical Center and they have a shuttle so you can park your car for free. You just call them if you need to be picked up. The staff is very friendly and almost all the rooms are remodeled and finally the hotels realize that a shower in a bath tub belongs to the 1950. Now they have a nice walk in shower and it's great.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben L, General Manager at Hilton Durham near Duke University, responded to this review, April 7, 2013
Thank you for sharing comments about your visit to the Hilton Durham near Duke University.
As you noted, our complementary shuttle service to and from Duke make getting around campus quick and easy. We appreciate the feedback and look forward to welcoming you back soon!
Ben Logan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 22, 2013

The hotel seems to be in the middle of nowhere. Van service is provided for those without cars. Currently the hotel is under renovation and the pool is unavailable. I don't think there is a spa or workout room: If so, no one told me.My room had only a shower: No tub. Housekeeping was unhelpful about an item left behind. The food was excellent---great breakfast--- and most of the staff are super helpful and friendly. In future I would choose a hotel in downtown Durham.

Room Tip: Ask for a bathtub. Also, everyone else seemed to have coupons for drinks or breakfast. I am Hilton...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2013

I'm traveling sometimes 2-3 nights per week on busines across the state but can always expect a pleasant stay at this Durham Hilton property. Great proximity to Duke Med Ctr, and the University,easy access from Interstate, and nice clean spacious rooms. But what sets this location apart for me is their knowledgeable and friendly customer service. Eva at front desk exemplifies that customer service...she is the difference-maker at this hotel for me.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben L, General Manager at Hilton Durham near Duke University, responded to this review, March 19, 2013
Thank you reviewing your stay at the Hilton Durham near Duke University. We are very proud of the amazing changes that have occurred over the past few months including the new rooms and lobby transformation. However, nothing is more important to us than the level of service we provide our guest. It’s great that you were able to experience personalized, Hilton hospitality with Eva and other team members and that this our service sets us apart.
Looking forward to having you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Durham near Duke University

Address: 3800 Hillsborough Road, Durham, NC 27705
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Durham
#4 Romantic Hotel in Durham
#11 Family Hotel in Durham
#12 Business Hotel in Durham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Durham near Duke University 3.5*
Number of rooms: 195
Official Description (provided by the hotel):
Hotel completed full, multi-million dollar renovation including all guestrooms and suites as of May 2013 ~ Located 2 miles from Duke University & Duke Medical Center ~ Only hotel in Raleigh Durham area to offer certified "Allergy Friendly" PURE rooms ~ All rooms feature mini fridge, digital laptop safe, HDTV with 60+ High Definition Channels and music ~ Complimentary wireless Internet access in all guestrooms and lobby ~ Courtesy transportation within a 5 mile radius ~ Complimentary on-site parking ~ 24 Hour Hilton Fitness by LifeFitness® ~ Complementary 24 hour Business Center (PC+MAC) ~ Seasonal outdoor pool & whirlpool(May-October)~ Starbucks® We Proudly Brew Coffee Bar ~ Bluestone Grille & Bar offering seasonal flavors of Carolina, and featuring a bountiful Hilton Breakfast Buffet ... more   less 
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Also Known As:
Hilton Durham Near Duke University Hotel Durham
Hilton Hotel Durham
Durham Hilton Hotel

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