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“Doubletree Raleigh Durham” 4 of 5 stars
Review of DoubleTree Suites by Hilton Hotel Raleigh-Durham

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DoubleTree Suites by Hilton Hotel Raleigh-Durham
3.0 of 5 Hotel   |   2515 Meridian Parkway, Durham, NC 27713   |  
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Rates as Low as $89
Ranked #13 of 67 Hotels in Durham
Top Contributor
225 reviews 225 reviews
87 hotel reviews
Reviews in 102 cities Reviews in 102 cities
81 helpful votes 81 helpful votes
“Doubletree Raleigh Durham”
4 of 5 stars Reviewed July 11, 2014 via mobile

This hotel is located just off of I-40, but is kind of hard to find as the signage is poorly done. The hotel is beautiful. We had a great room with a balcony. It was a typical spacious Doubletree room with very comfortable beds. We enjoyed the breakfast buffet in the morning. The hotel is huge and seems to be always busy. We would definitely stay there again.

Stayed June 2014, traveled as a couple
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441 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Suitland, United States
1 review
4 of 5 stars Reviewed July 9, 2014

Everything was very nice and quiet. I did not like the locarion because it is no signs from Highway 55 to tell you when to turn. I do plan to stay at the Double Tree in the future. I also like the cookies and the hotel staff was very pleasant.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Stuart D, General Manager at DoubleTree Suites by Hilton Hotel Raleigh-Durham, responded to this review, July 13, 2014
Thank you very much for the kind words about your stay here. I agree with you that our staff is very pleasant, and who doesn't love a warm DoubleTree cookie at check in? We hope to see you again soon!
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Durham, United States
1 review
5 of 5 stars Reviewed July 8, 2014

Excellent - the suite was awesome. The staff was exceptionally nice and pleasant. The suite was spacious and clean. We had dined in the restaurant and the staff was equally professional and nice. We will defiantly book reservation at this Double Tree location if we're in the area.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Va Beach, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 5, 2014

A bit hidden in the woods this Doubletree is actually very convenient to both Duke and UNC. The staff is great though the hotel is a bit dated, but well maintained. We have stayed here often; most recently last week.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Stuart D, General Manager at DoubleTree Suites by Hilton Hotel Raleigh-Durham, responded to this review, July 7, 2014
We were glad to have you back with us for another stay. I am glad that you enjoyed yourslef, and we hope to see you again soon.
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Minneapolis
Top Contributor
76 reviews 76 reviews
39 hotel reviews
Reviews in 37 cities Reviews in 37 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed July 4, 2014

Our first night at this hotel was a disaster. We booked more than 21 days ahead via Hilton Hhonors site, but when we checked in, we got to our room and it was a king, not a QQ as booked. Front desk response was indifferent, in fact he threw it back at us saying "computer says it's a king." We had to offer to show our confirmation email on a smartphone. He struggled to find us a QQ, claiming he had to bump someone else to get it for us. There was never an "I'm sorry" or even a facial expression beyond seeming annoyance at having to help us. He was the only staff person not wearing a name tag, curiously.
We ended up being directly over the hotel laundry and immediately adjacent to the service elevator. Room stayed hot all night even with a/c on high, the room was very noisy, yet the desk guy could not have cared less that they'd ignored every one of our pre-booked requests.
The security guard who brought us towels (yep, the bathroom sink leaked where fresh towels are stored under the counter) was the one bright spot that night - he had seen our bad desk service and acknowledged that they should have been doing better. Such a weird arrival experience!
We did move to a somewhat better room the second night. If that had been the room first assigned, this would be at least a 3* review.
The indoor/outdoor pool is big and fun. Really the only highlight of our stay. Breakfast buffet was OK.
The front desk manager was on duty at checkout and he and another desk person did ask about our stay and ended up apologizing profusely. They gave us extra cookies and awarded us Hhonors points. Their attention, while too late to salvage our lost sleep, or totally undo the unpleasant arrival, saves this from being my first ever 1* hotel review. I hope they meant it when they said they'd review these problems with staff - we clocked 13 hotels just on this trip (and over 20 hotels since January) and this was our worst stay.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Stuart D, General Manager at DoubleTree Suites by Hilton Hotel Raleigh-Durham, responded to this review, July 7, 2014
Thank you for taking the time to comment on your stay here with us in June. I am shocked to hear of the level of service you recieved at check in. That is certainly not status quo for us here. I can assure you that these comments will be shared with the appropriate staff, and that steps will be taken to ensure it does not happen again. Please feel free to contact men directly with any additional questions or concerns. 919-361-4660.
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Copley, United States
1 review
4 of 5 stars Reviewed July 1, 2014

hotel was relaxing. Property is beautiful and pool nice not much around on the exit but easy to get to things Room spacious but they need to put a little effort in making it perfect and give it an excellent rating. (dead spider on curtain, knobs missing on faucet-minor cosmetic items) We would stay there again just for pool/walking area/sitting area. The rest of the hotel was very clean. We did feel like we were being rushed out of the pool area starting at 9:00 pm when pool actually closed at 10, cleaning around us, reminding us that pool closed. We just ignored them and had fun.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boone, North Carolina
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 28, 2014

My husband, son, and I stayed for one night to see a Durham Bulls game. Everything was wonderful, loved the suite with seperate bedroom and living area. There was a wedding going on there and the place seemed full, but I did not hear one other person being loud during my stay. Absolutely no noise traveled from room to room, this was very nice. The pool is beautiful and over looks a lake, this was much nicer than your average hotel in the city. I wished I had brought my walking shoes and went for a morning walk around the lake. The place was clean and very nice. I would definitely stay here again. My only complaint would be the pool looked like it needed to be vacuumed and some of the pool chair pads are falling apart and you have to pay $9 per day for wifi. Other than that, the place was great!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart D, General Manager at DoubleTree Suites by Hilton Hotel Raleigh-Durham, responded to this review, June 29, 2014
Thank you so much for taking the time to write about your stay here with us. I am so very glad to here that you found our hotel comfortable and accomodating. We will take a look at that pool furniture. Thank you and we hope to see you again in the future.
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Additional Information about DoubleTree Suites by Hilton Hotel Raleigh-Durham

Address: 2515 Meridian Parkway, Durham, NC 27713
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Durham
#9 Family Hotel in Durham
#10 Business Hotel in Durham
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree Suites by Hilton Hotel Raleigh-Durham 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Doubletree Suites By Hilton Raleigh-Durham Hotel Durham
Doubletree Hotel Raleigh Durham
Doubletree Raleigh
Doubletree Durham
Doubletree Guest Suite Raleigh Durham

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