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“Another great stay” 4 of 5 stars
Review of Hilton Garden Inn Durham Southpoint

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Hilton Garden Inn Durham Southpoint
3.0 of 5 Hotel   |   7007 Fayetteville Road, Durham, NC 27713   |  
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HHonors 2X Points Online
Ranked #7 of 69 Hotels in Durham
Certificate of Excellence 2014
Maryland
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Another great stay”
4 of 5 stars Reviewed July 13, 2013

Another great stay..This is my second stay at this hotel and second review....We had an awesome happy hour with tilapia, hummus, fruit, chicken wings and more....and it was free...you will not get this all the time but it was a wonderful treat.

Shavon and Elmer continue to be the highlight of my stay here with her pleasant smile and cheer and Elmer getting my breakfast eggs perfect each time. They truly make this place worth coming back....thanks again for the great service.

T. Laboy

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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278 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Medina, Ohio
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 10, 2013

Needed to stay over after picking up someone at RDU airport who wanted to shop for a day prior to vacation in Outer Banks. If you need to shop for anything you can find it here. Get your breakfast here as it was excellent. Everyone makes you feel like you are really important.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max H, Manager at Hilton Garden Inn Durham Southpoint, responded to this review, August 8, 2013
Thank you so much for taking the time to review our hotel! We are pleased to know that you enjoyed our property and have positive things to say. We hope to serve you again in the future. If ever in Durham and in need of accommodations, please do not hesitate to give us a call! Again, thank you so much for taking the time out of your day to complete a survey. Take good care and have a wonderful evening!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Top Contributor
193 reviews 193 reviews
61 hotel reviews
Reviews in 86 cities Reviews in 86 cities
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed July 7, 2013

Stayed here while visiting family. Clean and conveniently located but really nothing special as Hiltons go. Pretty average. The pros are that the staff is incredibly friendly and responsive to requests. The cons are that the food is very pedestrian, the equipment in gym is not working up to snuff, the jacuzzi is not operating at all, and the towels provided in the swimming area are the size of hand towels. You need three of them to dry off.
Probably will be back, because of the location. But certainly does not rank anywhere near a 5 star!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 5, 2013

Stayed here when visiting Duke for admissions tours and afterwards for parents weekend. Offered a special discount and a bag of goodies during admission days. A bit farther from the campus than I'd like, but located in a very good area and the drive is honestly not that bad. Would recommend if you're touring Duke or UNC but want to avoid the Durham city congestion. Very close to Southpoint Mall, so you don't have to worry about food or clothing. There was an evacuation drill/false alarm when we were there though, but otherwise a very enjoyable experience. Breakfast was great as well--there was one exceptionally friendly server who recognized me by face on my second visit (six months after my first visit!). Only complaint was that the steakhouse adjoining the hotel was expensive, but the food was good (worth trying at least once if you can spare the money) and there are other restaurant choices nearby so I won't hold it against the Hilton.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max H, Manager at Hilton Garden Inn Durham Southpoint, responded to this review, August 8, 2013
Thank you so much for taking the time to review our hotel! We are pleased to know that you enjoyed our property and have positive things to say. We hope to serve you again in the future. If ever in Durham and in need of accommodations, please do not hesitate to give us a call! Again, thank you so much for taking the time out of your day to complete a survey. Take good care and have a wonderful evening!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
north port, florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 4, 2013

We enjoyed our stay at Hilton Garden Inn at Southpoint. We dined in the hotel restaurant for breakfast and dinner. Great food. We also sampled the restaurants across the street at the Southpoint Mall. Friendly staff. Great service. Only complaint was that the whirlpool wasn't in service.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 3, 2013

Stayed in room #628. Top floor and nowhere near the kitchen or Ruths Chris. Lovely upon first glance but after spending the night, the next morning a roach scurried across the bedside table. What's worse than that is that upon checkout Mark offered me a free night and told me he'd email the certificate later that day. 4 days later and 5x phone calls to Patrick Brown (Guest Services Mgr), and no one has either sent it and/or called me back.

Shame on you Hilton. Telling all my friends including the corporations I have connections with in Raleigh/Durham.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max H, Manager at Hilton Garden Inn Durham Southpoint, responded to this review, July 10, 2013
Thank you for sharing your experiences. I sincerely apologize for the lack of follow up and I will be reaching out to you directly. Again, I apologize for the inconveniences and I look forward to speaking with you.

Thanks,

Patrick Brown
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Leesburg, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2013

I have just come back from 4 nights at this hotel. It was modern, clean, quiet and above all every member of staff we came across was very friendly and efficient. Special mention to the breakfast staff - Elmer, Ruth and Shavonne who made the already excellent breakfast even better!
The location was also great ... surrounded by great shopping and restaurants all within walking distance.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Max H, Manager at Hilton Garden Inn Durham Southpoint, responded to this review, August 8, 2013
Thank you so much for taking the time to review our hotel! We are pleased to know that you enjoyed our property and have positive things to say. We hope to serve you again in the future. If ever in Durham and in need of accommodations, please do not hesitate to give us a call! Again, thank you so much for taking the time out of your day to complete a survey. Take good care and have a wonderful evening!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Durham Southpoint

Address: 7007 Fayetteville Road, Durham, NC 27713
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Durham
#4 Business Hotel in Durham
#11 Romantic Hotel in Durham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Durham Southpoint 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Garden Inn Durham Southpoint Hotel Durham
Hilton Durham
Durham Hilton

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