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Hilton Garden Inn Durham Southpoint: Traveler Reviews

3.0 of 5
7007 Fayetteville Road, Durham, NC 27713
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Hilton Garden Inn Durham Southpoint
Ranked #9 of 66 hotels in Durham
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88 reviews from our community

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Dallas, TX
Top Contributor
87 reviews 87 reviews
84 hotel reviews
Reviews in 63 cities Reviews in 63 cities
56 helpful votes 56 helpful votes
“Average HGI, but some positives”
3 of 5 stars Reviewed August 6, 2012

First of all, the location of this hotel is great! There is a Ruth Chris steakhouse on property and a ton of other restaurants within walking distance of the hotel. (Chilis, Buffalo Wild Wings, Teds Montana Grill, Cheesecake Factory, Firebirds, Champps and many more). Check-in was fast and efficient, but that's kind of where it ends with this place for me. The hallways must not even be air conditioned as you step off the elevator into a steam bath. Sure it's summer, but the A/C works in my room, why not in the hallways? The linens on the bed are very thin and cheap, not standard for a HGI property. The internet is REALLY SLOW as I type in this review. I've tried both wireless and wired and both are equally slow. The carpet in my room definitely needs a good shampooing and I wouldn't think of letting my bare feet touch the carpet.

There are too many other properties in the area that are better, but the thing that this location has going for it, is just that, location. Right across the street from the Southpoint Mall and tons of restaurants and shopping. Would I come back? Probably not, but it was OK for one night.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Raleigh, North Carolina
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Excellent Business Hotel”
5 of 5 stars Reviewed August 6, 2012

I use this hotel frequently for my Business Associates who come to town. It has a very good business center, fitness area, and even in-room fitness is available.

There is a large Mall across the street with a Theater, so in case your guests want to do something on their own. There are a great # of restaurants over at the Mall as well, or even next door to the hotel is a Chili's, Ruth Chris' Steakhouse, Moe's Mexican Restaurant, and a Ted's Montana Grill. All within walking distance, or the Hotel Shuttle will take you.

There is also on-site restaurant and small bar, or just walk next door to Ruth Chris'.

The rates are usually reasonable, and the staff is always very prompt, and courteous.

I highly recommend!

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlotte, North Carolina
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Close to Southpoint Mall and Chain Restaurants”
3 of 5 stars Reviewed July 29, 2012

The Hilton Garden Inn at Southpoint Durham was a okay hotel. It is located across the street from Durham Southpoint Mall. I was celebrating my sister's birthday in Durham and the hotel is within walking distance to her apartment. The room was decent except for a cigarette burn mark on the bathroom sink. I also thought the bed was a little bit on the soft side even though I don't like a firm bed. Even though the hotel is fairly new it already seemed a little worn and the hallway smelled like cheap air freshener.
I didn't eat at the hotel but I wanted to check out the indoor pool that was closed for repairs upon our arrival. It opened later and the water seemed a little cold. Also the jets on the whirlpool didn't work. The only bar and restaurant open past 10pm was Wild Wings Cafe. If you like lots of generic chain restaurants with out much character well this is place for you.
I will say the staff and nice and accommodating and this hotel is really convenient to Raleigh. It may be quicker to get to Raleigh than downtown Durham.

Pros-
Close to the mall
Close to Raleigh
Nice Staff
Decent Wifi
Harris Teeter located nearby

Cons-
A little worn
Not a lot of things to do after 10pm
No Travel Channel
No outdoor pool
Whirlpool didn't work

I would probably stay here again and a good choice to be close to Raleigh.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Montreal, Canada
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
141 helpful votes 141 helpful votes
“Best service - close to airport”
4 of 5 stars Reviewed July 23, 2012

Service was amazing, from the shuttle to the check out. Manager is doing regular follow up and you see the result, clean restaurant, room, conference room, good service not issue. Great hotel for Raleigh. Many restaurant at walking distance.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Miami
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Visiting some Friends”
3 of 5 stars Reviewed July 12, 2012

Just a few points on this property. On the positive side it is in a great location and seems to be relatively new. There are many restaurants within walking distance. From a negative side, my room was not clean during my trip. They did not replace the cups and did not vacuum the room each day. The room I had a musty smell and I asked management to correct this however nothing was done and they did not follow up on my concerns.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Hilton Garden Inn Durham Southpoint

Also Known As:
Hilton Garden Inn Durham Southpoint Hotel Durham
Hilton Garden Inn Durham Southpoint Hotel
Hilton Garden Inn Durham
Hilton Durham
Durham Hilton
Address: 7007 Fayetteville Road, Durham, NC 27713
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotels in Durham
#11 Business Hotels in Durham
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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Hilton Garden Inn Durham Southpoint
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