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“Very clean and nice place to stay” 4 of 5 stars
Review of Staybridge Suites Durham-Chapel Hill-RTP

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Staybridge Suites Durham-Chapel Hill-RTP
3.0 of 5 Hotel   |   3704 Mount Moriah Road, Durham, NC 27707   |  
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Ranked #4 of 67 hotels in Durham
Grapevine, Texas
1 review
“Very clean and nice place to stay”
4 of 5 stars Reviewed January 4, 2013

I had an overnight stay in Staybridge and I was very positively surprised how extremely clean and well-kept this place was. It felt like I was the first visitor ever in my room. The front desk service was very friendly and it was lovely to get a warm meal as an extra on Tuesday evening (the have food available from Tue-Thu evenings at the little restaurant area). I warmly recommend this place for a stay in the Durham area. It's also within reasonable driving distance from the RDU airport.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeDurham, Manager at Staybridge Suites Durham-Chapel Hill-RTP, responded to this review, March 14, 2013
TravelinMonte, Thank you for the positive feedback! I am pleased that you enjoyed our complimentary dinner and beverages that we provide Tues-Thurs. One of our many amenities that Staybridge Suites offers to our guests! It's also great to hear that you were happy with the hard work and effort from our housekeeping team and the friendly service our front desk team provides! We love to hear from our guests and share all feedback with our team! Thank you again and please keep us in mind during your next visit to our area!
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91 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Raleigh, North Carolina
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed December 20, 2012

I stayed at this hotel for a full 4 months and it was a bumpy ride. You need to really think about this place before you call it home. Let's start with what worked. The staff was amazing! Say hi to Emri for us! She was a standout. But everyone with the exception of one or two folks really made it seem like home, even the lady who made our breakfast and dinners, always smiling. And you do get to know so many of your fellow extended stayers that it really does begin to feel like home despite the hotel's many many problems, you do connect and that helps. So thank you to the staff. I feel for them because I know for a fact they get tons of complaints they cannot do much about. I also know this Staybridge is independently owned and somehow IHC (the hotel company) came right before my stay started in August 2012 to inspect and somehow despite the issues passed them! So actually I blamed IHC for caring more about their franchise fee than they do the customer, overall cleaniness and health and their hotel chain, which makes me think about their hotels in general - which are Holidays Inns, Intercontinentals, etc. Why do I say this? I was in a 2 bedrooms, 2 bath apartment on the 4th floor where they still have smoking rooms, which is archaic in this day and age, and it smelled horrible! The carpet in the room was stained so badly, cleaning it would do no good, it simply needed to be replaced, and they gave me the key to several other 2 bed/2 bath apartments and the same there, all the carpets were badly stained and needed replacing. The furniture was dingy, dirty and ripping literally at the seams in many places. You really just didn't want to sit in it. We covered it in old sheets just to sit down! The chairs, not only in the room, but in the breakfast/dinner area were spotted almost completely and ripped at the seams in many spots and need a complete overhaul across the board. Sitting for meals was a challenge as well because they were so dingy and worn out in the room and for meals. They also need to replace the entire housekeeping team. When we moved out and checked all our drawers we found mens clothing way behind the drawers that we didnt' see when we moved in?! That's disgusting!!!! We never had a man in the apartment ever!!! I mean gross! We The shower rods were falling apart and no matter how often I asked they never got fixed so I gave up. When we first moved in the TVs were broken so they had to replace both of them, but only after I asked them to, they should have been replaced before we moved in, same with the remotes. Luckily the beds were clean because I was in the small apartment with my school aged child and my sister and we never got any bugs or anything, so that was good. The bathrooms were ok thank goodness making them acceptable considering how bad the other parts of the room were (aka carpet, furniture, etc.). The kitchenettes were so small, do not expect to cook in these anything more than soup or mac and cheese. The refrigerator is big enough but it was never cleaned out properly, no matter how often asked ours was stained from when we came into the apartment on the inside and remained stained, they told us they were permanent stains. The dishwasher was so old the motor broke! They had to come in and replace the entire thing! One can see they definitely do not do any sort of maintenance on their kitchens, if they had they would be replacing parts that are on the way out or permanently stained or not working properly,etc...The carpeting in the elevators has a permanent dust/dirt ring around it, so gross that it has to be replaced immediately, it might even be a health hazard..for allergies at least. There are so many people here that use the hospital facilities I am surprised they dont get more sick considering the amount of renovation this place needs and doesn't get. Breakfast is minimal, fruit is never ripe and mostly canned, breakfast meat is always undercooked and the dinner sides are usually undercooked and they dont have enough help so things dont get filled up on time and theres a wait and so many people and then there is a mess...and no variety, it's the same menu week after week, and if you are there for 4 months this gets tiring especially if its cooked badly. The soda machine kept breaking down and food items would dissapear for days and weeks and reappear, strange really. And the laundry room is a mess, sure it's free, but the machines are old, cracked, too small, not enough machines, and my clothes constantly came out dingy and sometimes smelling like tin. If you offer it offer it at a level that's expected compared to your competitors in the area. I blame this on the owners who just dont provide the management with the resources needed to properly manage this hotel so its clients are happy and I blame IHG for caring more about its franchise fee than its customer service and loyalty than what this hotel is actually delivering. The extended stay hotels in the area may be more expensive, but they offer so much more across the board it's worth the extra money especially if you are staying a long time and especially if you are using the hospital facilities, if I were one of the unfortunately sick folk that stay at this hotel, I would check out and use one of the many competitors in the area who are way cleaner and are renovated...I would be afraid this place would make me sicker given the carpet and furniture issues, the food cooking issues, the fact stuff is not cleaned up the tables are usually dirty for an extended period of time, the garbage is usually too full during meals for an extended period of time, it's just unhealthy and unsightly and not what you expect from a staybridge or an IHG hotel....unfortunate because as I said the staff here are awesome and they should have more to work with, they deserve more to work with...I will miss the staff, they were great and I felt like I became friends with them and I will go back and visit...

Room Tip: Ask to see the room first that you will be in before going in!!! And ask for a room NOT on the 4th f...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Durham-Chapel Hill-RTP, responded to this review, January 2, 2013
Dear nygal5,

Thank you for choosing us and for taking the time to write a review about your recent stay with us. I am pleased to know you liked our staff and it somehow compensated the inconveniences you had during your stay. It encourages our team members to work even harder to consistently delight our guests. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations and for that please accept my sincere apologies if your stay was negatively affected by the overall cleanliness of our rooms and facilities. I appreciate you bringing this matter to our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Atlanta, GA
Top Contributor
286 reviews 286 reviews
40 hotel reviews
Reviews in 77 cities Reviews in 77 cities
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed December 18, 2012

This chain's Durham-Chapel Hill location was above average for the area. Well located between the two cities and adjacent to a busy commercial area, the hotel is quiet as the last of a row of hotels before reaching a residential area. Our front desk experience was good -- friendly and efficient. Our room was clean and spacious with two TVs and an actual door separating the living area and the bedroom. The kitchen was well-equipped. Breakfast the next morning was as expected, with a good selection of hot and cold options in a well-designed space. The public spaces (lobby, exercise room, laundry, pool) were OK. We would stay here again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Norman, OK
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 29, 2012

All I can say is "Wow". The Staybridge really felt like home for a few days during our stay. The suites are nicely done. Lots of space. Small kitchen, but all you need is there. Breakfast was great. Lots of variety. We enjoyed the hot Oatmeal and yummy waffles with strawberries and whipped cream. The fruit was also good. Hot offerings changed daily. The hotel serves dinner on Tuesdays through Thursday with wine and beer available, as well as soft drinks.

Some folks used the BBQ grills outside to make their own dinner on Friday night.

We needed to do laundry and the machines are free to use. There was a note in the room that if you stay for a week, the do your laundry for you.

The free internet worked well and I used the treadmills every day.
Thank you for such a pleasant stay.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denver, North Carolina
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 6, 2012

The facility exceeded my expectations! I am a loyalist to IHG as a whole, and have only tried the Staybridge brand once before and was so rushed that I didnt get to even take a look around.
The suites are great, the room have space, are clean, and stocked if you need a kitchen. The halls are quiet, and the exercise room was great. Three of my peers and myself were guest together, and the gathering area in the lobby was great at the end of the day - the space offered us a place to relax, discuss the events of the day, and enjoy a bevereage and snack.

The location is great - there is grocery shopping if you need it, or there are countless restaurants - from formal, to casual, to burgers or fast food. As a matter of fact there is a great beverage store across the street that offered a wonderful selection and great advice on some very unfamiliar wines and beers.

The hotel is just off I40, and 3minutes south of I85 - easy access to Duke of Chapel Hill, and 20 minutes from RDU airport...

I recommend the hotel with out any hesitation - I am certain you will enjoy your stay whether your needs are extended stay, business, or relaxation and family vacation.

Room Tip: As strange as it is - I stayed two different times, once right beside the elevator and once complete...
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 1, 2012

This was our first stay in a Staybridge Suites. We wound up here after a competing hotel wouldn't accept pets and recommended this place. We're glad we wound up here.

The 1 BR suite is very large for the money. The bathroom is huge and the bed is extremely comfortable. The staff is excellent, and this was the darkest, quietest room at night of anywhere I've stayed at any price. I had the best night's sleep in months.

We only stayed one night, but if we're ever in a place for many days, it will be a Staybridge.
We didn't stay for breakfast, so no comment there.

You won't be disappointed.

Room Tip: A 1BR suite is definitely better than the studio and not much more expensive. Unless you're alon...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 30, 2012

Overall this place is a gem that is not in the most conveinent location.

Mount Moriah road is just about halfway between Durham and Chapel Hill. If you need a hotel close to either campus this might not be the best choice. However, the hotel is within a very short drive of numerous restaurants (some within walking distance).

This hotel was the cheapest in the area and it was close to where our friend's live. So the location didn't factor for us we only needed a place to sleep.

The hotel went beyond our expecations. The service was great and the hotel was very clean. Cleaning service is handled differently than most due to the fact that this is an extended stay hotel. We had not problems though.

The breakfast is above average and had numerous cold and hot options. The coffee was very good too.

The excercise room was average and good enough for a quick workout. The pool was nice and had a BBQ area with gas grills for use by the hotel guests.

Our room was the studio version with a single bed. It was spacious with a couch and coffee table. All the rooms come with a small kitchenette that has pots, pans and dishes.

There are washers and dryers for use by the guests but we did not use them.

Even though this is tailored for extended stay travelers it suits the needs of all travelers who are looking for value and "bang for their buck"

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Staybridge Suites Durham-Chapel Hill-RTP

Also Known As:
Staybridge Suites Durham-Chapel Hill-Rtp Hotel Durham
Staybridge Suites Durham-Chapel Hill-Rtp Hotel
Staybridge Suites Durham
Address: 3704 Mount Moriah Road, Durham, NC 27707
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Durham
#8 Family Hotel in Durham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Durham-Chapel Hill-RTP 3*
Official Description (provided by the hotel):
Come to the Staybridge Suites Chapel Hill-Durham , a new, all-suite extended-stay hotel. We re located a few miles from Duke Medical Center, UNC Chapel Hill, Dupont, IBM, Motorola, Nortel, and GlaxoSmithKline. Guarantee the success of your next event in our smartly decorated meeting rooms, with professional planners to assist you. Take care of business in our 24-hour business center with copying and faxing services. Our spacious fitness facility and swimming pool will allow you to relax during your stay and work off the stress after a busy day of meetings. Each of our delightfully appointed suites will have you feeling like you are vacation, even if you re not. Each has a fully equipped kitchen with all the tools you ll need to whip up your favorite meals. Enjoy thoughtful amenities such as cable TV, free high-speed Internet access, and voicemail-enabled phones. Staybridge Suites is moments from all the unique, interesting attractions of the Chapel Hill/Durham area. We are convenient to the Morehead Planetarium, Studio 91, Ackland Art Museum, Triangle Theatre Festival, Wallace Wade Stadium, and the Carolina Brewery. Get comfortable it s Staybridge Suites Chapel Hill Durham! ... more   less 
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