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“Management lied to me” 1 of 5 stars
Review of Comfort Inn RTP

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Comfort Inn RTP
2.5 of 5 Hotel   |   4507 NC 55 / Apex Hwy, Durham, NC 27713   |  
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Ranked #46 of 67 Hotels in Durham
New Albany, Ohio
1 review
“Management lied to me”
1 of 5 stars Reviewed September 13, 2012

I booked the room through an online service and chose a more expensive room with a jacuzzi. When I discovered it was broken II was told my bill would be reduced and reflected on my credit card. The hotel went ahead and charged the full amount and has refused to make good on their promise. The hotel was dated and needed upgraded badly. My stay at this hotel has left a bad taste in my mouth. I do not like being lied to. The hotel has ignored my complaints. Really shady business practices.

Room Tip: Just don't consider this hotel ever.
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  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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63 reviews from our community

Traveler rating
    27
    12
    8
    12
    4
See reviews for
19
11
10
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Lorain, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 28, 2012

We impulsively stopped at this hotel last night for an overnight stay as we headed to our beach vacation. The walk in rate was reasonable at 62/room and we took 2 dbl rooms. The hotel has interior halls and doors. The front desk staff were friendly, quick, and effiecient. Both rooms were clean and functional, including a fridge and microwave which were extremely helpful while traveling with an infant, and had well working climate control. Our entire group reported a great nights sleep. We enjoyed a nice, hot breakfast including waffles, biscuits and sausage gravy, bacon, eggs, toast, Danishes, muffins, fruit, yogurt, hard boiled eggs, cereal, oatmeal, and a variety of juices, coffee, tea, and milk. The front desk staff (different than at check in) were again friendly wishing us safe travels and inviting us to come back the next time thru... Which will be our plan! Excellent location- immediately off I-40 for an easy off and back on when traveling.
Our one and only complaint is mediocre water pressure in the shower... Just a little more pressure would have been nice.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Ohio City, Ohio
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 9, 2012

My family stayed one night, the beds were uncomfortable the TV was a flatscreen, updated but the picture was grainy. The shower was broke and sprayed water everywhere and leaked all over the floor. The air conditioner did not get cold and the room was muggy. Breakfast was ok as long as you like tons of salt in your eggs. I advised the clerk as We were leaving in hopes they would correct the problems in the room for the next visitors and she just shrugged her shoulders, Do not stray away from the hotel it is located in a BAD area. Spend the extra 20$ and stay at a Holiday Inn

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Greensboro, North Carolina
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed January 11, 2012

We stayed at this hotel tonight and it is fabulous! The cost is very reasonable. Our room is large, nicely decorated and very clean. We asked for extra pillows and the manager himself delivered them in minutes. This hotel is a great one to stay in. It's close to Durham...easy on...easy off access with a new Manager who is great! I would highly recommend this hotel to anyone. Great value for a very reasonable cost! You won't be sorry.

Room Tip: Great value, nice rooms....
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  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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concord, va
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 9, 2012

I have stayed in this hotel three times in the past three months. My first trip was for business and the last two for pleasure. There isn't a pool, but if you are looking for a good location, clean facilities, and friendly staff this is a good value.

Room Tip: There are rooms that are open to the parking lot if you need easy access
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rocky Mount, Virginia
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 17, 2011

I stayed here while attending a football game and going to Late night with Roy at UNC. We arrived 2 hours prior to check-in, and they allowed us to check in early, so we could be at UNC by 3. The room was clean, service was good, and it's convenient to UNC Chapel Hill as well as Duke, North Carolina State, and Raleigh/ Durham. I'll definitely go back because the price was cheap and the service and rooms were outstanding. Highly highly recommended by this Tar Heel!

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Top Contributor
204 reviews 204 reviews
16 hotel reviews
Reviews in 52 cities Reviews in 52 cities
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed July 28, 2011 via mobile

Much better than we expected.

Excellent customer service (everyone we encountered was friendly and helpful) to start with, which seems hard to find now days. Check in and checkout was quick and easy.

Our room was clean, up to date and the beds were extremely comfortable (even more comfortable than some of the $400+ a night hotels I've stayed in). The only downfall with the room was the walls are very thin (we could hear the toilet in the room next to us flush multiple times, peoples conversations, kids running in the hall, etc).

The other downfall was the location, which isn't solely the hotels fault. Durham is not the worlds nicest area. The hotel sits right off the freeway, which is nice and not so nice at the same time. For convenience, it's great. But the area itself isn't spectacular.

Overall, for the price, it was a great stay. If we're ever in the area again, we'll be back.

  • Stayed March 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Comfort Inn RTP

Address: 4507 NC 55 / Apex Hwy, Durham, NC 27713
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #46 of 67 Hotels in Durham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn RTP 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Our Comfort Inn is located in the heart of RTP and only minutes away from UNC, Duke University, and South Point Shopping Mall. There are plenty of restaurants /dining to choose from. Free wireless high speed internet, hot breakfast, fitness center, & business center. Entire hotel renovation completed in 2008. ... more   less 
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Also Known As:
Comfort Inn Rtp Hotel Durham
Comfort Inn Durham
Durham Comfort Inn

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