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“Management lied to me” 1 of 5 stars
Review of Comfort Inn RTP

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Comfort Inn RTP
2.5 of 5 Hotel   |   4507 NC 55 / Apex Hwy, Durham, NC 27713   |  
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Ranked #37 of 69 Hotels in Durham
New Albany, Ohio
1 review
“Management lied to me”
1 of 5 stars Reviewed September 13, 2012

I booked the room through an online service and chose a more expensive room with a jacuzzi. When I discovered it was broken II was told my bill would be reduced and reflected on my credit card. The hotel went ahead and charged the full amount and has refused to make good on their promise. The hotel was dated and needed upgraded badly. My stay at this hotel has left a bad taste in my mouth. I do not like being lied to. The hotel has ignored my complaints. Really shady business practices.

Room Tip: Just don't consider this hotel ever.
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  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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76 reviews from our community

Traveler rating
    35
    16
    8
    13
    4
See reviews for
25
13
11
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Lorain, Ohio
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed July 28, 2012

We impulsively stopped at this hotel last night for an overnight stay as we headed to our beach vacation. The walk in rate was reasonable at 62/room and we took 2 dbl rooms. The hotel has interior halls and doors. The front desk staff were friendly, quick, and effiecient. Both rooms were clean and functional, including a fridge and microwave which were extremely helpful while traveling with an infant, and had well working climate control. Our entire group reported a great nights sleep. We enjoyed a nice, hot breakfast including waffles, biscuits and sausage gravy, bacon, eggs, toast, Danishes, muffins, fruit, yogurt, hard boiled eggs, cereal, oatmeal, and a variety of juices, coffee, tea, and milk. The front desk staff (different than at check in) were again friendly wishing us safe travels and inviting us to come back the next time thru... Which will be our plan! Excellent location- immediately off I-40 for an easy off and back on when traveling.
Our one and only complaint is mediocre water pressure in the shower... Just a little more pressure would have been nice.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio City, Ohio
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 9, 2012

My family stayed one night, the beds were uncomfortable the TV was a flatscreen, updated but the picture was grainy. The shower was broke and sprayed water everywhere and leaked all over the floor. The air conditioner did not get cold and the room was muggy. Breakfast was ok as long as you like tons of salt in your eggs. I advised the clerk as We were leaving in hopes they would correct the problems in the room for the next visitors and she just shrugged her shoulders, Do not stray away from the hotel it is located in a BAD area. Spend the extra 20$ and stay at a Holiday Inn

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Asheville, North Carolina
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 29, 2012

I have stayed in better Fairfield Inn properties. The staff was pleasant. The free breakfast buffet was welcomed, average, not spectacular. Unfortunately, I didn't like the setting. I have nothing against staying at an airport hotel. It is a convenient location between Raleigh and Chapel Hill, also near Durham and Cary. Sadly, the outlet mall in front of the hotel is virtually abandoned with few businesses or dining options. That makes this spot seem off-putting somehow. Pool and hot tub were fine. We asked for towels only, rather than maid service, as the kids things were spread around the room. Apparently, that bit of info did not make it to the maid. The first night we had loud next door neighbors and I could hear every word. The next night I heard only silence as no one occupied that room. Since, in all fairness, you know this is not a luxury property to begin with, I would give it a B.

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Greensboro, North Carolina
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed January 11, 2012

We stayed at this hotel tonight and it is fabulous! The cost is very reasonable. Our room is large, nicely decorated and very clean. We asked for extra pillows and the manager himself delivered them in minutes. This hotel is a great one to stay in. It's close to Durham...easy on...easy off access with a new Manager who is great! I would highly recommend this hotel to anyone. Great value for a very reasonable cost! You won't be sorry.

Room Tip: Great value, nice rooms....
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  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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concord, va
2 reviews
4 of 5 stars Reviewed January 9, 2012

I have stayed in this hotel three times in the past three months. My first trip was for business and the last two for pleasure. There isn't a pool, but if you are looking for a good location, clean facilities, and friendly staff this is a good value.

Room Tip: There are rooms that are open to the parking lot if you need easy access
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rocky Mount, Virginia
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed October 17, 2011

I stayed here while attending a football game and going to Late night with Roy at UNC. We arrived 2 hours prior to check-in, and they allowed us to check in early, so we could be at UNC by 3. The room was clean, service was good, and it's convenient to UNC Chapel Hill as well as Duke, North Carolina State, and Raleigh/ Durham. I'll definitely go back because the price was cheap and the service and rooms were outstanding. Highly highly recommended by this Tar Heel!

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn RTP

Address: 4507 NC 55 / Apex Hwy, Durham, NC 27713
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 69 Hotels in Durham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn RTP 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Our newly renovated Comfort Inn is located in the heart of RTP and only minutes away from UNC, Duke University, and South Point Shopping Mall. There are plenty of dining options in the vicinity to choose from. Free wireless high speed internet, hot breakfast, fitness center, & business center. The entire hotel just completed a renovation in September 2014. ... more   less 
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Also Known As:
Comfort Inn Rtp Hotel Durham
Comfort Inn Durham
Durham Comfort Inn

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