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“Fantastic hotel near UNC!” 5 of 5 stars
Review of Comfort Inn RTP

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Comfort Inn RTP
2.5 of 5 Hotel   |   4507 NC 55 / Apex Hwy, Durham, NC 27713   |  
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Ranked #47 of 67 hotels in Durham
Rocky Mount, Virginia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
“Fantastic hotel near UNC!”
5 of 5 stars Reviewed October 17, 2011

I stayed here while attending a football game and going to Late night with Roy at UNC. We arrived 2 hours prior to check-in, and they allowed us to check in early, so we could be at UNC by 3. The room was clean, service was good, and it's convenient to UNC Chapel Hill as well as Duke, North Carolina State, and Raleigh/ Durham. I'll definitely go back because the price was cheap and the service and rooms were outstanding. Highly highly recommended by this Tar Heel!

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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60 people have reviewed this hotel

Traveler rating
    25
    12
    8
    11
    4
See reviews for
19
11
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16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Top Contributor
186 reviews 186 reviews
15 hotel reviews
Reviews in 52 cities Reviews in 52 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed July 28, 2011 via mobile

Much better than we expected.

Excellent customer service (everyone we encountered was friendly and helpful) to start with, which seems hard to find now days. Check in and checkout was quick and easy.

Our room was clean, up to date and the beds were extremely comfortable (even more comfortable than some of the $400+ a night hotels I've stayed in). The only downfall with the room was the walls are very thin (we could hear the toilet in the room next to us flush multiple times, peoples conversations, kids running in the hall, etc).

The other downfall was the location, which isn't solely the hotels fault. Durham is not the worlds nicest area. The hotel sits right off the freeway, which is nice and not so nice at the same time. For convenience, it's great. But the area itself isn't spectacular.

Overall, for the price, it was a great stay. If we're ever in the area again, we'll be back.

  • Stayed March 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vermont
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 16, 2011

I think there has been a change in Management at this hotel. Last year we stayed twice and I rated this as the friendliest place we had ever stayed. Not so, this year. Staff seemed to have a non-caring attitude. No smiles , not even a decent greeting upon checking in. When you are a hotel chain that has nothing unique to offer, your customer service can set you apart. Everything went smoothly, yet I was expecting that same friendly staff. We will still stay here on our visits to Durham because the hotel is such a good value.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, North Carolina
1 review
5 of 5 stars Reviewed November 11, 2010

The General Manager and staff were very friendly. My room was very clean. My stay was quite pleasant.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnc490, General Manager at Comfort Inn RTP, responded to this review, November 19, 2010
Dear ddsear,
Thank you so much for your kind review! All of our manager's here at the Comfort Inn RTP strive to ensure that each department is properly trained on each item of our guests' concerns. It gives me pleasure to also let you know we are a 2010 Gold Award Winning Hotel and now Choice Hotel's FIRST "Green" Hotel in Durham! Thank you for choosing the Comfort Inn RTP, we look forward to seeing you again soon.

Sincerely,
Neelam Patel
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Austin, TX
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 25, 2010

Not a good value for the buck. Thin walls which resulted in hearing both the TV and phone conversations of our neighbor. Breakfast was mediocre and the breakfast area cramped.

  • Stayed October 2010, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnc490, General Manager at Comfort Inn RTP, responded to this review, October 27, 2010
Dear DanJaxson,

We are sorry to hear you did not find value in our hotel. We pride ourselves on providing the best service to all of our guests and taking care of any issues brought to our attention. I apologize that your stay with the Comfort Inn RTP did not exceed your expectations, however we will try to do so next time you visit the Durham area. Thank you for choosing the Gold Award Winning Comfort Inn RTP.

Sincerely,
Neelam Patel
General Manager
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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed October 21, 2010

This was a great hotel with a very friendly staff. When I walked in the door, until I left I felt as though I was at home. Very spacious rooms, clean and a wonderful warm breakfast in the morning. I would definitely come again!

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
1 review
4 of 5 stars Reviewed October 4, 2010

We checked in on Friday Oct. 1st late at night, and as soon as we walked in the front door we were greeted with a very friendly face and great personality, her name was Kim.. she was awesome and from that point our stay was great, the room was clean and very roomy i was surprised on how big the room was and all our needs were meet. I couldnt have asked for better service, it was nice to walk into a place where someone loves her job. I travel a lot and many times the front desk person looks and seems miserable to be there, but not this lady.. MANY THANKS to Kim fro all your help and laughs..

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmnc490, General Manager at Comfort Inn RTP, responded to this review, October 5, 2010
Dear Cheer Mom,
I am glad to hear that our staff was able to make your stay as comfortable as possible. Our front desk staff is super friendly and our housekeeping and maintainance staff makes sure everything in our rooms is clean and maintained. Thank you for noticing how great our hotel is and how excited we are to be providing our great southern hospitality to everyone that walks through our doors!

Sincerely,
Neelam Patel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn RTP

Address: 4507 NC 55 / Apex Hwy, Durham, NC 27713
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #47 of 67 hotels in Durham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn RTP 2.5*
Official Description (provided by the hotel):
Our Comfort Inn is located in the heart of RTP and only minutes away from UNC, Duke University, and South Point Shopping Mall. There are plenty of restaurants /dining to choose from. Free wireless high speed internet, hot breakfast, fitness center, & business center. Entire hotel renovation completed in 2008. ... more   less 
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Also Known As:
Comfort Inn Rtp Hotel Durham
Comfort Inn Durham
Durham Comfort Inn

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